Contracts Manager - Commercial Cleaning

Fairford Associates; East Hagbourne; On-site; GBP 30,000 - 42,000; Full time

Job summary

Fairford Associates is seeking a Site Manager to oversee the day-to-day running of around 30–40 customer sites in the Didcot, Swindon and surrounding areas. You will manage approximately 40–60 part-time cleaning staff, oversee recruitment and training, and run regular quality audits to maintain top standards of cleanliness and customer satisfaction.

The role requires hands-on leadership, strong communication, and a proactive approach to health and safety.

Qualifications

• Experience in the cleaning sector is essential.
• Experience managing a team.
• Strong communication and customer service skills.
• UK driving licence and right to work in the UK.

Responsibilities

• Perform regular site audits with customers and ensure satisfaction.
• Maintain regular customer contact and service quality across sites.
• Ensure highest standards of cleanliness at all sites.
• Recruit and manage cleaning staff; organise training as needed.
• Ensure health and safety standards are followed at all times.
• Coordinate with site teams to meet site-specific requirements.

Skills

Team leadership

Personnel management

Health & safety

Communication

Driver's license (UK)

Job description

My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff. They pride ourselves on our attention to detail and delivery of a thorough, reliable high-quality service. Reporting to an Operations Managers, you will be responsible for the site management and smooth running of around 30–40 customer sites in and around the Didcot, Swindon and surrounding areas. This will involve the ongoing management of approximately 40-60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.

What You’ll Be Doing

• Performing regular site audits with customers
• Maintaining regular customer contact and ensuring continuous customer satisfaction
• Ensuring highest standards of cleanliness are maintained at all customer sites
• Recruitment and management of cleaning staff
• Ensuring health and safety standards are maintained at all times
• Maintaining regular contact with site teams to ensure awareness of site-specific requirements
• Planning, facilitating and monitoring ongoing training for site operatives
• Providing feedback on performance and to take responsibility for managing issues that may arise
• Ensuring sufficient amounts of cleaning equipment, materials and consumables on site
• Ensuring customer sites are fully manned including absence and holiday cover
• Submitting fortnightly pay-sheets, other administration such as holiday forms and carry out payroll tasks
• Carrying out any other duties that are required as directed by the Operations Manager
• Attending regular meetings with the Operations Manager and Operations Director at their head office

Someone who has a "hands-on" attitude and has a balance of personnel management skills and business sense, in order to ensure operational successPro-active, logical and forward thinkingFlexible on working timesKnowledgeable of the cleaning industrySomeone with a strong desire to succeed and promote a high level of customer serviceSelf-motivatedSomeone with excellent communication skillsAble to take full responsibility for tasksSomeone who manages teams in a supportive mannerHave experience in the cleaning sector (essential)Have experience of managing a teamA valid UK driver’s license, satisfactory references and right to work in the UK