Contracts & Credit Control Specialist

Vaillant Group UK; Waingroves; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Generous pension scheme

Private health care subsidy

IiP gold award

Job summary

Vaillant Group U.K. Ltd in Denby, United Kingdom, is seeking a Credit/Accounts professional to coordinate contract support, payment processing and dispute resolution. The role supports the sales team, handles daily payments, and manages credit control duties to protect cashflow.

You will build customer relationships, chase overdue payments, and keep monthly statements and forecasts up to date, with opportunities for process improvements.

Qualifications

• Excellent customer service skills and ability to resolve difficult situations.
• Ability to work with customers to resolve disputes effectively.
• Good knowledge of SAP, Excel, Outlook, Smartsheet and Teams.
• Understanding of credit management would be advantageous.
• Flexible approach to work between contracts and credit control duties.
• Attention to detail and willingness to raise concerns when something seems off.

Responsibilities

• Process contract support claims and follow up on outstanding issues using Smartsheet, Salesforce, and SAP.
• Assist the sales team with order allocation and communications.
• Handle daily payment downloads and remittance uploads.
• Chase and resolve payment queries and issue credit/debit notes as needed.
• Build and maintain customer relationships, including suspending services for overdue accounts.
• Prepare monthly statements and keep cashflow forecast updated.

Skills

Customer service

Dispute resolution

Credit management

SAP

Excel

Outlook

Smartsheet

Teams

Tools

SAP

Excel

Outlook

Smartsheet

Teams

Job description

Vaillant Group U.K. Ltd in Denby, United Kingdom, is seeking a Credit/Accounts professional to coordinate contract support, payment processing and dispute resolution. The role supports the sales team, handles daily payments, and manages credit control duties to protect cashflow.

You will build customer relationships, chase overdue payments, and keep monthly statements and forecasts up to date, with opportunities for process improvements.