Contractor Relationship Manager

Dexters; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension contribution

Birthday day off

25 days annual leave

Wellbeing programs

Cycle-to-work scheme

Job summary

Dexters is seeking a proactive Property Management professional to join our team in Victoria. You will manage relationships with landlords and our network of contractors, ensuring smooth induction and ongoing collaboration to drive timely payments and high service standards.

You will coordinate with the Property Management teams, lead by example, and promote best practices in contractor management while maintaining strong communication with Offices, Client Accounts and other stakeholders.

Qualifications

• Understanding of property management and relevant legislations.
• Experience communicating with contractors and landlords is desirable.
• Ability to coach and lead teams to meet targets and standards.

Responsibilities

• Provide excellent service to grow and retain landlords and Lettings portfolio.
• Ensure contractors are checked and reviewed under CAMS.
• Act as main contact between contractors and Dexters.
• Add contractors to Fixflo efficiently and coach on Fixflo usage.

Skills

Leadership

Communication

Organisation

Confidentiality

Ambassador

Team-player

Proactive

Education

ARLA

IRPM

Tools

Excel

Google Sheets

Job description

To work as part of our Property Management Team ensuring excellent relations between Dexters and our chosen contractors by taking control of their initial induction/approval through to managing the relationship and prompt and successful payment of invoices.

Location: Victoria

Hours: Monday-Friday 8.30am-5.30pm

Key Responsibilities

• As part of the Tenancy and Property Management Teams, provide consistently excellent service to drive the growth and retention of Landlords and our Lettings portfolio.
• Ensure all preferred suppliers/contractors are checked and reviewed in-line with our Contractor Account Management Scheme (CAMS).
• Act as main point of contact between our contractors and Dexters.
• Ensure contractors are added to Fixflo efficiently.
• Initial and ongoing ‘Fixflo’ coach for contractors.
• Regular Fixflo checks ensuring best practice is followed by all Property Management teams, jobs are closed in a timely manner prompting correct and prompt payment of invoices.
• Act as liaison between key contractors and property management teams in event of a misunderstanding.
• Responsible for resolving invoices queries including any legal action taken and regular reviews of costs ensuring consistency and good value for our Landlords.
• Assist with overdue contractor statements.
• Ensure good communication between contractors and Dexters teams including Offices, Property Management and Client Accounts.

Requirements

• An excellent understanding of all areas of property management and relevant legislations
• Proficient with Excel and Google sheets
• Lead by example, demonstrating a ‘Nothing is too much trouble’ culture
• Able to motivate a team towards a common goal
• Act as an ambassador for the company and coach for the team
• A team-player who is willing to take responsibility for their own decisions
• ARLA and IRPM qualified

Skills

• A natural leader
• Able to work under pressure with excellent attention to detail
• Has a professional approach, demonstrating high levels of integrity
• Highly organised & able to prioritise a varied workload
• Confident, with excellent communication skills
• A flexible approach to work particularly during busy periods
• Able to demonstrate initiative along with a ‘can do’ approach
• Ability to maintain confidentiality in all dealing and correspondence
• Ambassador for and always acting in the best interest of the company

What We Offer:

• Progression: Fast-track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.