Contract Support & Maintenance Planner

CBRE; Dorking; On-site; GBP 32,000 - 42,000; Full time

Job summary

CBRE in the United Kingdom is seeking a highly motivated Contract Support / Maintenance Planner to support the FM team with reactive and planned maintenance, paperwork, and contractor liaison. You will own the work order process, manage subcontractor 52-week maintenance plans, ensure documentation and billing, and help deliver on contract SLAs and KPIs.

The role requires strong communication with internal teams and external customers, and a proactive approach to ensure statutory compliance and

Responsibilities

• Coordinate contract support and maintenance planning.
• Liaise with sub-contractors to verify paperwork and records.
• Raise purchase orders and liaise with contractors professionally.
• Manage subcontractor 52-week maintenance plans and bookings.
• Maintain documentation on the E-Logbook system and related records.
• Ensure timely completion of works in line with SLAs and KPIs.
• Maintain ongoing communication with the M&E team and external customers.

Job description

Job Purpose

We are seeking a highly motivated and dynamic individual preferably from an M&E service provider or customer services background, with an understanding of reactive, planned maintenance and have a good understanding of service delivery. The main feature of this role will be to provide exceptional customer service and business support with the purpose to contribute to the continued growth and success of the Account. Understanding, anticipating, and delivering to customer needs, achieving results within quality and time constraints.

Key Tasks

• Contract Support / Maintenance Planner
• Paperwork Management – Liaise with sub-contractors and wider FM team to ensure all paperwork is received and verified to support internal record keeping.
• Providing additional support to the FM team with raising Purchase Orders, liaising with contractors and suppliers in a professional and timely manner.
• Contractor Management – Managing and owning the subcontractor 52-week maintenance plan while booking in sub-contractor services; chasing service reports and associated documentation to manage the full process from inception to completion.
• Contract Management – Working with the FM Team, ensuring all documentation is kept up to date on the E-Logbook system.
• To be responsible and own the work order management process including Reactive / PPMs for the site FM Team and sub-contractors to ensure works are undertaken in a timely manner in-line with contract SLA’s and KPI’s as well as effective remedial work management.
• To maintain continuous working relationship and communication with the M&E team.
• To ensure statutory compliance amongst the Maintenance team functions.
• Effective communication with all levels of internal teams and external customers.
• Be the champion and responsible person for the financial delivery of the FM Team functions through the dedicated CBRE systems.
• Complete monthly billing including SOX checklists and contractual financial reporting as required by the finance and FM teams.
• Ensuring FM Team are receipting goods received and works completed in a timely manner.
• Undertake any other duties as requested by the Facilities Manager, Assistant Facilities Manager and Finance Manager.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.