Lead Contract Support

CBRE; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

CBRE is seeking a Lead Contract Support in Greater London to lead a team of Site Support Coordinators, bridging local operations with central leadership. You will ensure operational excellence, manage supply partners, and maintain rigorous financial controls in a data-driven environment.

You will mentor staff, oversee onboarding, maintain safety and compliance, and drive process improvements across regional programs while delivering exceptional client service.

Qualifications

• Strong interpersonal and communication skills in fluent written and spoken English.
• Solid IT literacy and ability to navigate data-driven environments.
• Experience in facilities management or real estate operations is a plus.

Responsibilities

• Lead, mentor, and coach a team of Site Support Coordinators to drive performance and development.
• Oversee policies, schedules, site trackers, and onboarding/offboarding processes.
• Promote safety culture by managing logbooks, contractor compliance, and audit actions.
• Manage the Facilities Manager’s finances, including billing, margins, and budget tracking.
• Act as main contact for vendors, obtain quotes, issue contracts, and review supplier performance.
• Identify savings opportunities, drive process improvements, and lead regional programs.

Skills

Interpersonal skills

IT literacy

English fluency

Job description

As Lead Contract Support you will be the Lead ambassador for both CBRE and our client’s brand. Leading a team of Site Support Coordinators, you will bridge the gap between local operations and central leadership. You will oversee operational excellence, manage supply partners, ensure rigorous legislative compliance, and drive solid financial control within a data-driven environment.

The Role

• Lead, mentor, and coach a team of Site Support Coordinators, driving a culture of recognition and performance development.
• Act as the lead expert on policies; oversee schedules, site trackers, and business continuity plans; and coordinate on boarding/off boarding.
• Promote a world-class safety culture by managing logbooks, validating contractor compliance, and tracking audit actions.
• Act as the Facilities Manager’s financial right-hand—managing billing, calculating margins, tracking P&L/WiP, and championing the country’s financial systems.
• Serve as the key contact for vendors, obtaining quotes, issuing contracts, and administering supplier performance reviews.
• Identify savings opportunities, drive process efficiencies, and lead transformative regional programs.

You will consistently exceed KPIs and SLAs, becoming a trusted advisor to both your team and the client. You will champion an exceptional customer experience, cultivate a safe, highly engaged workplace, and deliver clear development paths for your team.

Candidate Requirements

• High IT literacy and fluent written/spoken English paired with strong interpersonal and communication skills.
• Solid understanding of good health & safety practices; excellent grasp of Facilities Management (FM), M&E services, and live-environment projects.
• Proven track record in delivering high-quality customer service, building trusted client relationships, and supervising contractors under structured processes.
• Prior people management experience with a knack for workload prioritisation.
• Strong commercial awareness with OPEX/CAPEX and budget management experience in real estate.

If you are a passionate, detail-oriented leader who thrives in a fast-paced environment and loves building strong community connections, we want to hear from you. Take the next step in your career with a global industry leader.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.