Contract Support Coordinator - Facilities Management

Impression Recruitment; Leeds; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Impression Recruitment is seeking a Contract Support Coordinator to join a growing Facilities Management team in Leeds. This role focuses on coordinating maintenance across FM contracts, supporting Account Managers and liaising with clients, engineers and subcontractors. Hybrid working is available.

The ideal candidate will have experience in contract support or service coordination, with strong organisation and a proactive approach, and a clear path to account management as you develop.

Qualifications

• Organised, proactive and able to coordinate multiple priorities.
• Experience in Contract Support, Facilities Management, Service Coordination, Helpdesk or Engineering Administration preferred.

Responsibilities

• Coordinate planned and reactive maintenance across FM contracts.
• Schedule engineers, allocate jobs and manage daily workloads.
• Run the FM helpdesk, logging, prioritising and progressing jobs.
• Coordinate PPM schedules and ensure SLAs are met.
• Liaise with clients, engineers and subcontractors.

Job description

Job: Contract Support Coordinator - Facilities Management

Location: Leeds

Salary: £28,000 per annum

Hours: Monday - Friday, Full Time

Hybrid working available

A Career in Facilities Management with a Clear Route into Account Management

Are you already working in Facilities Management, contract support, service coordination, engineering administration or a technical helpdesk and looking for a role where you can genuinely progress?

We’re working with a successful and rapidly growing Facilities Management and HVAC business that is expanding its operation and now looking to appoint a Contract Support Coordinator to join their existing team.

This is a fantastic opportunity for someone who enjoys coordinating tasks, solving problems and keeping things moving and wants to develop their career within Facilities Management.

You’ll work at the heart of the operation, supporting the delivery of a portfolio of contracts and acting as a key link between clients, engineers, subcontractors and Account Managers.

But this isn’t intended to be a role where you simply coordinate jobs indefinitely.

The business is actively looking to develop talent from within and for the right person there is a genuine and accelerated opportunity to progress into an Account Manager position, taking ownership of client relationships and contracts as your experience develops.

Your responsibilities as Contract Support Coordinator - Facilities Management will include:

• Coordinate planned and reactive maintenance across FM contracts.
• Schedule engineers, allocate jobs and manage daily workloads.
• Run the FM helpdesk, logging, prioritising and progressing jobs.
• Coordinate PPM schedules and ensure SLAs are met.
• Liaise with clients, engineers and subcontractors.
• Chase outstanding works and drive jobs through to completion.
• Provide day to day contract support to Account Managers.
• Monitor KPIs, job progress and service performance.
• Manage job sheets, service reports and contract documentation.
• Coordinate subcontractors and third party suppliers.
• Assist with quotes, purchase orders, invoicing and contract administration.
• Maintain accurate contract, asset and job records.
• Resolve issues proactively and keep clients updated.
• Build strong knowledge of contracts, assets and service requirements.
• Work alongside Account Managers, gaining exposure to the wider contract management function.

About You

We’re looking for someone organised, proactive and confident coordinating multiple priorities.

You may have experience in Contract Support, Facilities Management, Service Coordination, Helpdesk, Maintenance or Engineering Administration, ideally within a technical or service led environment.

We’re Particularly Interested In Candidates With

• Experience coordinating engineers, contractors, jobs or schedules.
• Exposure to PPM, reactive maintenance, SLAs or client contracts.
• Strong organisation, communication and attention to detail.
• A proactive, solutions focused approach.
• Confidence dealing with clients and internal stakeholders.
• Good IT skills and the ability to learn new systems quickly.
• A strong customer focus and professional approach.

What’s On Offer?

• £28,000 starting salary
• Monday - Friday working hours
• Hybrid working available
• Genuine progression into Account Management if desired
• Significant opportunity for career development as the business continues to grow
• Exposure to a broad range of Facilities Management contracts
• Supportive and approachable management team
• Opportunity to work alongside experienced professionals
• A chance to join the business at an exciting stage of its growth
• Interviews available immediately

Ready for the Next Step?

If you’re currently working in Facilities Management, Contract Support, Service Coordination, Engineering Coordination or an FM Helpdesk and want a role where your ambition is genuinely recognised, we’d love to hear from you.

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.