Contract Support Coordinator

CBRE Group, Inc.; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

CBRE Group, Inc. is looking for a Contract Support Coordinator in Watford, UK to provide customer service and administrative support. This role involves managing the delivery of services, responding to client inquiries, and ensuring work compliance with contractual agreements.

The ideal candidate will have up to 2 years of job-related experience, strong organizational skills, and knowledge of Microsoft Office. This position supports the operational efficiency of a Business Unit and aids in maximizing cost savings.

Qualifications

• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work execution accordingly.
• Generate reports on work orders and check status with vendors.

Skills

Communication skills

Organizational skills

Basic math skills

Knowledge of Microsoft Office

Job description

About the Role:

As a CBRE Contract Support Coordinator, you will provide basic customer service and administrative support to a small to medium Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Act as a financial and operational systems client resource.
• Generate reports on open and closed work orders and check status with the appropriate technician or vendor.
• Maintain files on work orders, proposals, and department files. Build vendor files and check the accuracy on completed paperwork.
• Process invoices and ensure accurate cost‑centre coding.
• Coordinate sub‑contractor files, ensuring they are compliant with QHSE requirements.
• Identify cost savings opportunities to ensure customer and financial savings targets are maximized.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

What You’ll Need:

• Up to 2 years of job‑related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markup.