Contract Specialist

BT Group; Cheltenham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

10% on target annual bonus

Access to an online private GP 24/7

Market-leading paid carers leave with

Equalized maternity, paternity, and 18

Discounted BT products, including

Market leading Pension scheme - 5% + 0

Holiday purchase scheme

Job summary

BT Group is seeking a senior commercial operations professional to lead the financial and governance aspects of a complex business function. The role involves controlling costs, forecasting, reporting, and maintaining robust processes while coordinating with multiple internal and external stakeholders.

DV security clearance is required and the role is on-site across multiple UK locations. You will drive performance, manage supplier relationships, and identify opportunities for process

Qualifications

• Proven experience within commercial operations, business management, contract management, supplier management, or a related discipline.
• Strong commercial and financial awareness including budgeting, forecasting, cost control, and reporting.
• Experience managing complex processes, governance requirements, controls, and operational activities.
• Excellent stakeholder engagement skills with the ability to influence and build relationships across multiple levels of an organisation.

Responsibilities

• Lead the day-to-day commercial and operational management of a defined business function, ensuring activities are delivered efficiently, accurately, and in line with agreed controls and governance requirements.
• Manage financial activities including cost control, forecasting, reporting, budget inputs, payment governance, and performance analysis.
• Act as a key point of contact for internal and external stakeholders, developing effective working relationships and ensuring timely resolution of issues and escalations.
• Maintain and continually improve operational processes, controls, governance frameworks, and reporting mechanisms to support business objectives.
• Monitor and manage supplier and partner performance, ensuring contractual and commercial obligations are understood, controlled, and delivered effectively.

Skills

Commercial Management

Risk Management

Contract Management

Commercial Optimisation

Relationship Building

Job description

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

About the role

This role is responsible for the commercial and operational management of a complex business function, ensuring effective financial control, governance, supplier performance, risk management, and business operations. The role acts as a central coordination point across multiple internal and external stakeholders, driving operational excellence, maintaining robust controls, and supporting delivery against business objectives.

The successful candidate will oversee a diverse portfolio of commercial, financial, contractual, and operational activities, ensuring compliance with governance frameworks, managing risk, controlling cost, and identifying opportunities for process improvement and efficiency. The role requires strong stakeholder management, commercial acumen, and the ability to operate effectively in a complex and evolving environment.

This job role can be based in Ipswich, Cheltenham, London or Manchester. Due to security requirements, this role requires you to be located on site during your working hours. Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

What you’ll be doing

• Lead the day-to-day commercial and operational management of a defined business function, ensuring activities are delivered efficiently, accurately, and in line with agreed controls and governance requirements.
• Manage financial activities including cost control, forecasting, reporting, budget inputs, payment governance, and performance analysis.
• Act as a key point of contact for internal and external stakeholders, developing effective working relationships and ensuring timely resolution of issues and escalations.
• Maintain and continually improve operational processes, controls, governance frameworks, and reporting mechanisms to support business objectives.
• Monitor and manage supplier and partner performance, ensuring contractual and commercial obligations are understood, controlled, and delivered effectively.

Essential Skills/Experience

• Commercial Management
• Risk Management
• Contract Management
• Commercial Optimisation
• Relationship Building

Desirable Skills/Experience

Required Skills (Essential)

• Proven experience within commercial operations, business management, contract management, supplier management, or a related discipline.
• Strong commercial and financial awareness including budgeting, forecasting, cost control, and reporting.
• Experience managing complex processes, governance requirements, controls, and operational activities.
• Excellent stakeholder engagement skills with the ability to influence and build relationships across multiple levels of an organisation.

Required Skills (Desirable)

• Experience working within complex, matrix, or multi-stakeholder environments.
• Experience managing suppliers, partners, or third-party service providers.
• Knowledge of process improvement methodologies and operational excellence principles.
• Experience with financial management, business planning, or resource forecasting activities.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

#LI-Onsite

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business - and building a stronger, more competitive BT for the future - this is your moment.