Commercial Operations Manager

BT Group; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

On-target bonus

Private GP access

Care leave 2 weeks

Parental leave 18 weeks

BT product discounts

Pension scheme 5%+10% employer

Holiday purchase scheme

Healthcare package

Job summary

BT Group in Birmingham is seeking a Commercial Operations Manager to drive supplier performance, governance, and value. You will manage contracts, monitor KPIs, and build partnerships to enable BT to move at pace.

The role requires close collaboration with central partnerships and operations teams, delivering commercial input for renewals and improvements while maintaining regulatory compliance. This hybrid position is based in our Birmingham office and offers a comprehensive benefits package.

Qualifications

• Stakeholder management across BT and supplier organisations.
• Ability to define and track SLA/KPI to drive accountability.
• Experience identifying and mitigating risks and issues.

Responsibilities

• Manage a portfolio of supplier contracts, ensuring contractual obligations, performance targets and governance requirements are met.
• Lead regular supplier performance reviews, driving actions to improve service, performance and delivery.
• Build strong working relationships with operational, commercial and supplier stakeholders to resolve issues and deliver business outcomes.
• Monitor supplier performance, identifying risks, trends and opportunities for improvement.
• Support contract renewals and change activity, providing commercial and operational input to achieve the best outcome for BT.
• Ensure suppliers operate in line with contractual commitments, BT policies and regulatory requirements.
• Manage supplier escalations and performance issues through to resolution.
• Use data and reporting to provide insight, challenge performance and support decision-making.

Skills

Stakeholder Management

SLA & KPI Management

Risk & Issue Management

Job description

Job Title: Commercial Operations Manager

Advertised Salary: Competitive with Great Benefits

Location: Birmingham, Three Snowhill

Closing Date: 31st Aug 2026

About the role

Within the M&E estate BT spends over £100M in Capex per annum supporting BT network and maintaining our brilliant service. This role is to manage our suppliers to ensure they perform to the required standard and held to account when needed. It also building partnerships with key suppliers to allow BT to move at pace and innovate ahead of the market by close working relationships. The role will be working with central partnerships team who support in contractual renewals of our largest contracts.

This role is hybrid (3 days in office) & based in BT's Birmingham office

What you’ll be doing

• Manage a portfolio of supplier contracts, ensuring contractual obligations, performance targets and governance requirements are met.
• Lead regular supplier performance reviews, driving actions to improve service, performance and delivery.
• Build strong working relationships with operational, commercial and supplier stakeholders to resolve issues and deliver business outcomes.
• Monitor supplier performance, identifying risks, trends and opportunities for improvement.
• Support contract renewals and change activity, providing commercial and operational input to achieve the best outcome for BT.
• Ensure suppliers operate in line with contractual commitments, BT policies and regulatory requirements.
• Manage supplier escalations and performance issues through to resolution.
• Use data and reporting to provide insight, challenge performance and support decision-making.

Essential Skills / Experience

Top 3 skills

• Stakeholder Management - Builds strong working relationships across BT and supplier organisations
• SLA & KPI Management – Uses performance measures to drive supplier accountability and improvement.
• Risk & Issue Management – Identifies, manages and resolves risks and issues to minimise service impact.

Top 3 experience

• 3 -5 years experience managing supplier performance against agreed contractual commitments.
• 3 -5 years experience influencing stakeholders across operational, commercial and supplier organisations.
• 3 -5 years experience managing issues, risks and escalations through to resolution.

Desirable Skills / Experience

• Led supplier governance meetings and performance reviews.
• Used data and reporting to drive decisions and performance improvements.
• Applied contract terms to manage supplier performance, risk and compliance.
• Improved processes and ways of working to deliver better business outcomes
• Data analysis and problem solving.
• Stakeholder management and influencing.
• Supplier performance management.
• Commercial awareness and contract management.
• Risk and issue management.
• Governance and compliance oversight.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.