Infrastructure Engineering Professional

BT Group; Cheltenham; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP 24/7 for you and an?

Paid carers leave with up to 2 weeks

Maternity/paternity/adoption leave 18/

Discounted BT products

Pension scheme – 5% employee + 10%

Holiday purchase scheme

Healthcare and dental options

Job summary

BT Group is seeking an Infrastructure Engineering Professional to provide on-site IT support for Cheltenham-based colleagues and corporate services. You will ensure rapid incident resolution, support end-user devices, and maintain local IT infrastructure to sustain service availability.

The role requires DV security clearance, with on-site work Mon-Fri 37.5 hours. Applicants must have lived in the UK for 10+ years.

Qualifications

• Experience providing IT support in an enterprise or corporate environment.
• Strong troubleshooting and fault-finding across end-user devices and workplace technology.
• Experience supporting Windows-based desktops, laptops and mobile devices.
• Good understanding of Microsoft applications and services (Office Suite, SCCM).

Responsibilities

• Provide on-site IT support for colleagues and corporate services based in Cheltenham.
• Resolve incidents and service requests in line with agreed service levels.
• Support end-user devices, workplace technology, and local IT infrastructure.
• Assist with hardware deployment, replacement, and asset management activities.
• Diagnose and resolve technical issues, escalating where appropriate.

Skills

Incident Management

IT Infrastructure

Troubleshooting

IT Security

Decision Making

Windows support

End-user devices

Tools

Jira Service Desk

SCCM

Office 365

Job description

Infrastructure Engineering Professional

Req ID: 61421

Job Function: Security

Posting Start Date: 10/08/2026

Posting End Date: 20/08/2026

Division: UK Business

Job Location: GBR Cheltenham TE

Advertised Salary: Competitive Salary + Benefits

Career Grade: E

Internal Closing Date: 20/08/26

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You’ll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

About the role

Impact of the role: This role provides critical on-site IT support for Cheltenham-based colleagues and corporate services, ensuring users remain productive through the timely resolution of incidents, requests and technical issues. The role supports service availability, business continuity and operational efficiency by providing local hands-on support that cannot always be delivered remotely.

Link to strategy

This role supports BT's objective to deliver reliable, efficient and customer-focused technology services by ensuring users have access to responsive local IT support. It contributes to operational excellence, service continuity and colleague productivity, enabling teams to focus on delivering business and customer outcomes.

This job role is based in Cheltenham. Due to security requirements, this role requires you to be located on site during your working hours. Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

What you’ll be doing

Provide on-site IT support for colleagues and corporate services based in Cheltenham.

Resolve incidents and service requests in line with agreed service levels.

Support end-user devices, workplace technology, and local IT infrastructure.

Assist with hardware deployment, replacement, and asset management activities.

Diagnose and resolve technical issues, escalating where appropriate.

Essential Skills / Experience

• Incident Management
• IT Infrastructure
• Decision Making
• Troubleshooting
• IT Security

Desirable Skills / Experience

Essential

• Experience providing IT support in an enterprise or corporate environment.
• Strong troubleshooting and fault-finding skills across end-user devices and workplace technology.
• Experience supporting Windows-based desktops, laptops and mobile devices.
• Good understanding of Microsoft applications and services (Office Suite, SCCM).

Desirable

• Experience supporting users within secure or regulated environments.
• Knowledge of networking fundamentals and local infrastructure support.
• Experience with asset management and hardware deployment activities.
• Familiarity with Jira Service Desk or similar IT service management tools.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Company culture

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK. We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.