Contract Planning Coordinator — Hybrid & Growth

CUBE Consulting; Fareham; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus up to £1,800

34 days holidays, private healthcare,

Pension and more perks

Job summary

CUBE Consulting in Fareham is seeking an organised Contract Planning Administrator to join a busy operations team. The role suits someone with planning, scheduling or customer service experience and an ability to coordinate multiple tasks.

The successful candidate will support the Contract Planning team with daily operations, ensuring customer requirements are met within agreed timescales. The role is hybrid once training is complete.

Qualifications

• Previous experience in a planning, scheduling, administration, or customer service environment.
• Strong organisational and prioritisation skills.
• Excellent verbal and written communication skills.
• A proactive and flexible approach to work.
• Good IT skills, including experience with Microsoft Office applications.
• Experience using CRM systems; knowledge of Sage would be advantageous.
• The ability to work accurately under pressure and meet deadlines.
• A professional and customer-focused attitude.

Responsibilities

• Manage the Contract Planning inbox, responding to enquiries or allocating them to the appropriate teams.
• Schedule and coordinate planned maintenance visits and support remedial planning activities.
• Process and close work orders following engineer visits.
• Issue job documentation and reports to customers.
• Respond to customer requests for information, documentation, certificates, and reports.
• Handle incoming telephone enquiries and direct calls appropriately.
• Check stock availability and update work orders accordingly.
• Confirm resource and scheduling requirements for service incidents.
• Monitor outstanding deliveries and follow up where required.
• Manage customer portals, ensuring documentation is uploaded accurately and invoices are raised as required.
• Provide administration support to the wider Contract Planning team.
• Carry out additional duties as required by the management team.

Skills

Planning

Scheduling

Customer service

Organisational skills

MS Office

Tools

CRM systems

Sage

Job description

CUBE Consulting in Fareham is seeking an organised Contract Planning Administrator to join a busy operations team. The role suits someone with planning, scheduling or customer service experience and an ability to coordinate multiple tasks.

The successful candidate will support the Contract Planning team with daily operations, ensuring customer requirements are met within agreed timescales. The role is hybrid once training is complete.