Contract Operations Manager Parking

London Borough of Brent; Greater London; Hybrid; GBP 52,000 - 55,000; Full time

Benefits offered by this job

27 days' annual leave

Local Government Pension Scheme

Hybrid and flexible working

Family-friendly policies

Health and wellbeing support

Travel and Cycle to Work schemes

Learning and development

My Brent Rewards

Job summary

Brent Council is seeking an experienced Parking Service Contract Operations Manager to lead our Parking Operations Team and manage multiple contracts including the enforcement contractor. The role oversees the parking enforcement contract, drives service improvement, manages performance, and ensures delivery of high-quality parking services for residents, businesses and visitors.

Within the Public Realm service, you will lead a high performing team, manage contractor relationships, monitor

Qualifications

• Significant Local Authority Parking Service experience in contract and performance management.
• Strong knowledge of legislation, statutory guidance and operational practices for traffic management.
• Experience of leading Parking Service teams and managing complex service contracts.
• Excellent analytical and stakeholder management skills; ability to run reports and present data.
• Track record of delivering service improvements and positive outcomes for stakeholders and Local Authority.

Responsibilities

• Lead Parking Operations Team and manage multiple contracts including the enforcement contractor.
• Oversee the Council's parking enforcement contract, drive service improvement, manage performance, and ensure delivery of high-quality parking services for residents, businesses and visitors.
• Lead a high performing team within Public Realm, manage contractor relationships, monitor service performance against key indicators, and shape future operations across the borough.

Job description

Salary range: £52,194 - £55,323 per annum inclusive of London weighting

Contract: Permanent

Hours of work: 36 hours per week

Location: Civic Centre and other locations from time to time

Help shape the future of Parking Services in one of London's most diverse and ambitious boroughs to improve the lives of Brent's communities.

Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people.

Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference.

About the role

Brent Council is seeking an experienced and motivated Parking Service Contract Operations Manager to lead our Parking Operations Team and performance manage multiple contracts including the enforcement contractor.

This is a key role responsible for overseeing the Council's parking enforcement contract, driving service improvement, managing performance, and ensuring delivery of high-quality parking services for residents, businesses and visitors.

Working within our Public Realm service, you will lead a high performing team, manage complex contractor relationships, monitor service performance against key indicators, and play a pivotal role in shaping the future direction of operations across the borough.

You will bring

• Significant Local Authority Parking Service experience in contract and performance management.
• Strong knowledge of legislation, statutory guidance and operational practices to ensure traffic management services are delivered to a high standard.
• Experience of leading Parking Service teams and managing complex service contracts supporting the civil parking enforcement operation.
• Excellent analytical and stakeholder management skills. Ability to run reports and present data in various formats.
• A track record of delivering service improvements and achieving positive outcomes for stakeholders and Local Authority.
• At Brent, we are committed to delivering excellent public services while embracing innovation, inclusion and continuous improvement. We offer flexible working, excellent development opportunities and the chance to make a real impact in a borough that is ambitious for its communities and residents.

Why join us

We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:

• 27 days' annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies, including carers' leave, paternity leave and compassionate leave for eligible employees
• Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
• Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
• Learning and development opportunities to support your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

To learn more about our staff benefits, visit Our offer to you.

We are committed to fostering an inclusive workplace where everyone is treated with dignity, respect and fairness. We expect all employees to demonstrate a commitment to equality, diversity and inclusion and to promote inclusive, non-discriminatory practices in their work. This commitment forms part of our recruitment process, and candidates may be assessed on their understanding of and ability to contribute to an inclusive working environment.

The information we collect from you will be shared with Cifas, who will use it to help prevent fraud and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details on how your information will be used by Brent and Cifas, and your data protection rights can be found here.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role. This includes people with hidden disabilities, long-term health conditions, diagnoses and mental health conditions. We also guarantee an interview to care-experienced applicants who meet the essential criteria. Information shared for this purpose will be treated fairly and used only to confirm eligibility under these schemes.

If you need reasonable adjustments at any stage of the recruitment process, please contact [e-mail].

View the job description here