Contract Manager - Healthcare Diagnostics

Industrious Recruitment; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life insurance

Company bonus eligibility

Income protection

Healthcare cover

Flexible and hybrid working

Cycle to Work Scheme

Salary Sacrifice Car Scheme

Company car

Job summary

Industrious Recruitment is seeking an experienced Contract Manager to own complex commercial and Managed Service Contracts across a diagnostic portfolio supporting NHS and healthcare clients in the UK and Ireland.

You'll negotiate terms, manage SLAs and KPIs, work with legal teams, sales and customers to ensure robust commercial outcomes and delivery in line with obligations, while driving tender responses and contract renewals.

Qualifications

• Proven experience in contract management.
• Experience with NHS customers or public sector procurement.
• Understanding of contract law and procurement processes.
• Experience managing SLAs, KPIs and service credits.
• Strong communication and negotiation skills.

Responsibilities

• Lead negotiation and execution of commercial contracts with NHS, private sector and MSP customers.
• Manage contracts with partner suppliers and multi-supplier MSPs.
• Support major NHS tenders and competitive procurement processes.
• Collaborate with legal teams to negotiate terms, KPIs and commercial agreements.
• Ensure compliance with UK procurement legislation including PCR 2015 and the Procurement Act 2023.
• Manage contract performance post-implementation (SLAs, KPIs, service credits).

Skills

Contract Management

NHS procurement

Contract law & procurement

SLA/KPI management

Vendor negotiations

Stakeholder management

Tender support

Pricing & financials

Communication & negotiation

Attention to detail

Driving licence

Education

Degree-level education

Foundation Certificate in Contract Management

Tools

CLMS

CRM

SAP

Job description

Are you an experienced Contract Manager with a strong commercial background and experience working with NHS customers, healthcare, medical devices or managed services?

We are looking for a commercially focused Contract Manager to take ownership of the negotiation, execution, governance and ongoing management of complex commercial and Managed Service Contracts across a diagnostic portfolio.

This is a key role, working closely with customers, suppliers, legal teams, sales and internal stakeholders to ensure contracts are commercially robust, effectively managed and delivered in line with agreed SLAs, KPIs and contractual obligations.

You'll have the opportunity to play a key role in major NHS tenders, contract negotiations, mobilisation, renewals and ongoing contract performance, helping to

deliver solutions that support laboratories and healthcare services across the UK and Ireland.

What You’ll Be Doing

Your responsibilities will include:

• Leading the negotiation and execution of commercial contracts with NHS, private sector and Managed Service customers
• Managing contracts with Partner Suppliers and multi-supplier Managed Service providers
• Supporting major NHS tenders and competitive procurement processes
• Working with internal and external legal teams to negotiate contractual terms, KPIs and commercial agreements
• Ensuring compliance with relevant UK public procurement legislation, including PCR 2015 and the Procurement Act 2023
• Managing contract performance following implementation, including SLAs, KPIs, service credits and contractual obligations
• Identifying, assessing and mitigating commercial and contractual risks
• Supporting Sales and Business Development teams with tender responses, customer presentations and commercial negotiations
• Reviewing pricing models, financial schedules, profitability metrics and contractual mechanisms
• Managing contract renewals, amendments and termination where required
• Maintaining accurate contract information across CLMS, CRM and SAP
• Building strong, trusted relationships with NHS customers, suppliers, partners and internal stakeholders

What We're Looking For

• We're looking for an experienced Contract Manager who is commercially confident, highly organised and comfortable negotiating complex agreements.

  You'll ideally have:

• Proven experience in Contract Management, particularly negotiating and managing commercial contracts
• Experience working with NHS customers and/or public sector procurement
• Strong understanding of contract law, procurement processes and contractual risk
• Experience managing SLAs, KPIs, service credits and contract performance
• Experience negotiating with suppliers, partners and multiple stakeholders
• Strong commercial awareness, including experience interpreting pricing models and financial schedules
• Experience supporting Sales/Business Development and tender processes
• Excellent communication, negotiation and influencing skills
• Strong attention to detail and the ability to manage multiple contracts and deadlines
• A collaborative, customer-focused approach
• Degree-level education or equivalent business qualification
• A full UK driving licence

Desirable

Experience within IVD diagnostics, medical devices, laboratory technology or another regulated healthcare environment would be highly advantageous.

A Foundation Certificate in Commercial & Contract Management (WorldCC or equivalent) would also be beneficial.

Why Join?

You’ll be joining an organisation operating within the diagnostic healthcare market, where your commercial and contract expertise will directly contribute to the successful delivery of solutions to healthcare customers.

Our benefits include:

28 days' annual leave + public/bank holidays

Pension scheme

Life insurance

Company bonus eligibility

Income protection

Healthcare cover

Employee Assistance Programme

Gym benefits

Flexible and hybrid working

Cycle to Work Scheme (if eligible)

Salary Sacrifice Car Scheme

Company car (if eligible)

If you're an experienced Contract Manager looking for a role where you can take real ownership of complex healthcare contracts and work at the heart of major NHS and diagnostic projects, we'd love to hear from you.