Contract Manager - Healthcare Diagnostics

Industrious Recruitment; Milton Keynes; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life insurance

Company bonus eligibility

Income protection

Healthcare cover

Employee Assistance Programme

Gym benefits

Flexible and hybrid working

Cycle to Work Scheme

Salary Sacrifice Car Scheme

Company car

Job summary

Industrious Recruitment in the UK is seeking an experienced Contract Manager with NHS and healthcare background to own complex contracts from negotiation to governance and renewal. You will liaise with customers, suppliers, legal teams and internal stakeholders to ensure contracts meet SLAs, KPIs and obligations, while driving commercial outcomes across diagnostics and managed services.

The role revolves around NHS tenders, mobilisation and performance management, with a focus on laboratories

Qualifications

• Experience in Contract Management, especially negotiating and managing commercial contracts.
• Experience working with NHS customers and/or public sector procurement.
• Strong understanding of contract law, procurement processes and risk.
• Experience managing SLAs, KPIs, service credits and contract performance.
• Experience negotiating with suppliers and multiple stakeholders.
• Strong commercial awareness including interpreting pricing models.

Responsibilities

• Lead the negotiation and execution of commercial contracts with NHS, private sector and MSPs.
• Manage contracts with partner suppliers and multi-supplier providers.
• Support major NHS tenders and competitive procurement processes.
• Work with legal teams to negotiate terms, KPIs and commercial agreements.
• Ensure compliance with UK public procurement legislation, including PCR 2015 and the Procurement Act 2023.
• Manage contract performance post-implementation with SLAs, KPIs, and obligations.
• Identify, assess and mitigate commercial and contractual risks.
• Support Sales/BD with tender responses and commercial negotiations.
• Review pricing models and profitability metrics; manage renewals and amendments.
• Maintain contract information across CLMS, CRM and SAP; build stakeholder relationships.

Skills

Contract management

NHS experience

Commercial awareness

Negotiation

Stakeholder management

Risk assessment

Pricing and financials

Communication

Education

Degree-level education

Foundation Certificate in Commercial & Contract Management

Tools

CLMS

CRM

SAP

Job description

Are you an experienced Contract Manager with a strong commercial background and experience working with NHS customers, healthcare, medical devices or managed services? We are looking for a commercially focused Contract Manager to take ownership of the negotiation, execution, governance and ongoing management of complex commercial and Managed Service Contracts across a diagnostic portfolio. This is a key role, working closely with customers, suppliers, legal teams, sales and internal stakeholders to ensure contracts are commercially robust, effectively managed and delivered in line with agreed SLAs, KPIs and contractual obligations. You'll have the opportunity to play a key role in major NHS tenders, contract negotiations, mobilisation, renewals and ongoing contract performance, helping to deliver solutions that support laboratories and healthcare services across the UK and Ireland.

What You'll Be Doing

Your responsibilities will include:

• Leading the negotiation and execution of commercial contracts with NHS, private sector and Managed Service customers
• Managing contracts with Partner Suppliers and multi-supplier Managed Service providers
• Supporting major NHS tenders and competitive procurement processes
• Working with internal and external legal teams to negotiate contractual terms, KPIs and commercial agreements
• Ensuring compliance with relevant UK public procurement legislation, including PCR 2015 and the Procurement Act 2023
• Managing contract performance following implementation, including SLAs, KPIs, service credits and contractual obligations
• Identifying, assessing and mitigating commercial and contractual risks
• Supporting Sales and Business Development teams with tender responses, customer presentations and commercial negotiations
• Reviewing pricing models, financial schedules, profitability metrics and contractual mechanisms
• Managing contract renewals, amendments and termination where required
• Maintaining accurate contract information across CLMS, CRM and SAP
• Building strong, trusted relationships with NHS customers, suppliers, partners and internal stakeholders

What We're Looking For

We're looking for an experienced Contract Manager who is commercially confident, highly organised and comfortable negotiating complex agreements.

You'll ideally have:

• Proven experience in Contract Management, particularly negotiating and managing commercial contracts
• Experience working with NHS customers and/or public sector procurement
• Strong understanding of contract law, procurement processes and contractual risk
• Experience managing SLAs, KPIs, service credits and contract performance
• Experience negotiating with suppliers, partners and multiple stakeholders
• Strong commercial awareness, including experience interpreting pricing models and financial schedules
• Experience supporting Sales/Business Development and tender processes
• Excellent communication, negotiation and influencing skills
• Strong attention to detail and the ability to manage multiple contracts and deadlines
• A collaborative, customer-focused approach
• Degree-level education or equivalent business qualification
• A full UK driving licence

Desirable

Experience within IVD diagnostics, medical devices, laboratory technology or another regulated healthcare environment would be highly advantageous.

A Foundation Certificate in Commercial & Contract Management (WorldCC or equivalent) would also be beneficial.

Why Join?

You'll be joining an organisation operating within the diagnostic healthcare market, where your commercial and contract expertise will directly contribute to the successful delivery of solutions to healthcare customers.

Our benefits include:

• 28 days' annual leave + public/bank holidays
• Pension scheme
• Life insurance
• Company bonus eligibility
• Income protection
• Healthcare cover
• Employee Assistance Programme
• Gym benefits
• Flexible and hybrid working
• Cycle to Work Scheme (if eligible)
• Salary Sacrifice Car Scheme
• Company car (if eligible)

If you're an experienced Contract Manager looking for a role where you can take real ownership of complex healthcare contracts and work at the heart of major NHS and diagnostic projects, we'd love to hear from you