Contract Manager

AWD online; Peterborough; On-site; GBP 40,962 - 50,065; Full time

Benefits offered by this job

Hybrid working

Civil Service Pension

Annual leave 28.5 days

Public holidays

Parental leave

Professional accreditation support

LR Leisure access

Retail discounts

Volunteer days

Learning & development

Job summary

AWD online in Peterborough is seeking an experienced Contract Manager to oversee ICT supplier relationships, contract lifecycle, and commercial performance within a major transformation program.

You will manage a portfolio of contracts, monitor KPIs and SLAs, lead on risk and compliance, and mentor junior colleagues while benefiting from flexible hybrid working and a strong Civil Service Pension.

Qualifications

• Proven experience leading and mentoring junior colleagues.
• Strong experience establishing supplier relationships and delivering organisational value.
• Proven experience managing the full contract lifecycle in BAU and project environments.
• Experience resolving issues, delivering improvements and acting as an escalation point.
• Sound understanding of financial budgeting and accounting.

Responsibilities

• Contract Lifecycle Management: manage contracts across BAU and project scenarios.
• Supplier Relationship Management: build strong supplier partnerships and develop strategies.
• Performance and Value: monitor KPIs, SLAs, service quality and commercial outcomes.
• Issue Resolution and Escalation: resolve service issues and escalate as required.
• Risk and Compliance: identify, manage and escalate risks and issues.
• Continuous Improvement: drive supplier and service improvements.
• Stakeholder Engagement: work with senior stakeholders and translate technical jargon.
• Team Leadership: provide leadership and mentoring to junior colleagues.

Skills

Leadership

Supplier relationships

Contract lifecycle

Risk management

Stakeholder engagement

Communication

Budgeting

Education

Government Commercial Contract Management Foundation

CIPS membership

ITIL Service Management Foundation Certificate

Tools

ITIL

Job description

Contract Manager

An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment.

If you’ve also worked in the following roles, we’d also like to hear from you: Supplier Relationship Manager, Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special

SALARY: £45,514 per annum + Generous Benefits (see below)

LOCATION: Peterborough, Cambridgeshire, East of England

JOB TYPE: Full-Time, Permanent (Part-Time Hours will also be considered)

WORKING HOURS: Flexible Working Hours (Minimum of 30 hours per week)

Job Overview

We have a fantastic new job opportunity for a Contract Manager with proven supplier relationship, contract lifecycle and commercial management experience.

As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments.

The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives through effective stakeholder engagement and continuous improvement.

Duties

Your duties as the Contract Manager include:

• Contract Lifecycle Management: Manage contracts across business-as-usual and project scenarios, including change, service requirements, compliance and contractual commitments
• Supplier Relationship Management: Build strong supplier partnerships and develop strategies aligned with business and transformation objectives
• Performance and Value: Monitor KPIs, SLAs, service quality and commercial outcomes to maximise value for money and strategic benefits
• Issue Resolution and Escalation: Resolve service issues, evaluate practical alternatives and act as an escalation point where required
• Risk and Compliance: Identify, manage and escalate risks and issues while supporting contractual and organisational compliance requirements
• Continuous Improvement: Drive supplier and service improvements by assessing performance, market opportunities and changing business needs
• Stakeholder Engagement: Work constructively with senior stakeholders, translating technical jargon and representing organisational interests
• Team Leadership: Provide leadership, coaching, mentoring and resourcing support to junior colleagues

Candidate Requirements

Essential

• Proven experience leading, coaching and mentoring junior colleagues
• Strong experience establishing supplier relationships and delivering organisational value
• Proven experience managing the full contract lifecycle in business-as-usual and project environments
• Experience resolving issues, delivering improvements and acting as an escalation point
• Strong risk, issue and change management capability with an understanding of strategic influence on operational delivery
• Able to develop service requirements and propose practical supplier management alternatives
• Effective and influential written and verbal communication, including translating technical jargon
• Able to engage senior stakeholders constructively and work logically under time pressure
• Sound understanding of financial budgeting and accounting

Desirable

• Government Commercial Contract Management Foundation level accreditation
• CIPS membership through qualification or working towards
• ITIL Service Management Foundation Certificate
• Agile or Project Management qualification

Benefits

• Flexible and hybrid working options
• Civil Service Pension with an employer contribution of 28.97%
• Generous annual leave entitlements – 28.5 days paid holiday per year (pro-rata for part time staff)
• All UK public bank holidays (normally 8 days per year)
• Enhanced maternity, paternity and adoption leave
• Support with accreditation to professional bodies
• Access to LR Leisure, sports and social club
• Discounts at a wide range of high-street and online retailers
• Up to three paid volunteering days a year
• Learning and development opportunities

Closing Date

11:55pm Sunday 26th July 2026