Contract Manager

Nexgen Group; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Nexgen Group is seeking an experienced Contract Manager to lead Grounds Maintenance for significant Social Housing clients in North London. The ideal candidate will have a strong background in Facilities Management, demonstrate excellent leadership and client relationship management skills, and be adept at meeting profitability targets. This full-time position offers the opportunity to influence strategies to maximize client satisfaction and contract retention.

Qualifications

• At least 5 years experience in a client delivery role in Facilities Management or Grounds industry.
• Successful track record in customer satisfaction, budget control, and health & safety.
• Strong written and verbal communication skills.

Responsibilities

• Develop and maintain effective client relationships to meet contract specifications.
• Manage operational team performance and compliance with KPIs.
• Achieve full contract Profit & Loss targets while operating within budgets.

Skills

Team player

Commercial acumen

Motivational skills

Communication skills

Job description

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We are seeking an experienced Contract Manager to lead Grounds Maintenance activities for one of our largest Social Housing customers in North London, Hertfordshire, Milton Keynes, High Wycombe areas

You will be a natural business leader, able to lead a delivery team to adopt the company's strategy to maximise profit and place emphasis on contract retention.

You'll be instrumental in motivating, managing and training staff in order to meet and exceed client expectations, along with building and utilising effective working relationships with the wider business.

Main Responsibilities

• Develop and maintain effective client relationships, ensuring that the standard of service meets contract specifications maximizing opportunities for contract retention
• Develop and maintain an effective operational team ensuring compliance with all operational KPIs, reviewing activity on all contracts regularly, driving innovation/best practice
• Undertake the purchase and maintenance of approved equipment/machinery ensuring that all necessary electrical/mechanical testing is up to date
• Manage and action any client communication and ensure that preventative and remedial actions are taken when necessary
• Achieve full contract Profit & Loss (P&L) targets, operating within budgets whilst developing a process to ensure that all potential opportunities to maximise growth are utilised
• Attend regular client review meetings to present and feed back on contract performance
• Play an active role in recruiting and onboarding new team members (alongside other departments, such as Senior Management, HR, Recruitment, Fleet and Procurement)
• Support the bid team where required to respond to RFIs/RFPs and attend client presentations when needed
• Support the Operations Director where needed to provide reports, costs, proposals and support for new client mobilisations
• Ensure that the JustAsk, QSHE, Risk, and Business Continuity protocols are adhered to at all times
  
  
  

What are we looking for?

• At least 5 years experience in a client delivery role in the Facilities Management, Cleaning and/or Grounds industry
• A successful track record of achieving customer satisfaction, people management, budget control, specification management, health and safety and compliance
• An understanding of management techniques, change management, performance reviews
• Team player, collaborative, natural leader and loyal
• Strong commercial acumen, motivational skills, diplomatic but firm
• Excellent written and verbal communication skills, works well under pressure, organised and motivated
• Full Clean Driving License
• Willing to partake in a DBS check
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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