Contract Manager

Atlas; London; Remote; GBP 50,000 - 70,000; Full time

Job summary

Atlas Workplace Services is seeking a skilled Contract Manager to oversee operational management of facilities management services across London. The role involves managing P&L, ensuring compliance, and maintaining client relationships while working remotely with regular travel. Ideal candidates should possess a track record in operational delivery and client engagement, alongside relevant qualifications.

Qualifications

• Proven track record in facilities management.
• Experience in client relationship and operational delivery.
• Health and Safety qualifications desirable.

Responsibilities

• Manage P&L and operational delivery of facilities services.
• Ensure compliance and high standards of safety.
• Maintain effective client relationships at all levels.

Skills

Facilities Management

Client Relationship Management

Team Management

Operational Management

Education

GCSE in English and Maths or Equivalent

NEBOSH General Certificate or IOSH Managing Safely

Job description

Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team working remotely with regular travel to our clients sites across London.

The Contract Manager role has the responsibility for the P&L, operational management and delivery of a range of leading facilities management services across the clients estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Atlas business.

Working with the Account Managers/Engineering team to ensure efficient, cost effective solutions are achieved across all discipline.
Manage the area teams' operational performance, driving improve utilisation and productivity to achieve agreed key performance indicators across the group contract portfolio.

Principle Duties and Responsibilities

• Responsible for operational delivery of the M&E services for the National property portfolio under the clients account.
  
• Ensure effective and strong client relationships are maintained at all times at all levels.
  
• Full P&L responsibility plus all variable and project works.
  
• Ensure contract compliance at all times ensuring all contract deliverables are undertaken in the agreed and contractual timescales.
  
• Ensure statutory compliance at all times across a portfolio of buildings and all remedial and corrective actions are actioned.
  
• Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behavior is challenged and rectified.
  
• Deliver, monitor and record cultural training to align with both Atlas Workplace Services and the clients business.
  
• Identify team training requirements and arrange for these to be delivered through Atlas Workplace Services's training processes.
• Training must be relevant, business or Health and Safety specific and add demonstrable value to the Atlas Workplace Services and/or the clients business.
  
• Organise and conduct employee appraisals, job chats, personal development plans and succession planning as required in the role.
  
• Provide sound technical advice; where the remit requires specialist advice ensure an appropriate person or subcontractor is selected and utilised to fulfill the requirement.
  
• Utilise all reports and data needed to make sound business decisions. Manage your team within given budget and control costs - to include overtime, material and sub-contractor spend taking full ownership of the account profit and loss, forecasting and annual budgets.
  
• Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings.
  
• Provide effective communication and support to the wider engineering and compliance business.
  
• Develop relationships with other stakeholders, to monitor and implement cost saving initiatives by combining resources and reducing effort.
  
• Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model.
  
• Pro-actively identify opportunities for progression or growth within the current account.
  
• Ensure that timesheet's are submitted in a timely manner and are correct. Review and approve overtime requests where applicable.
  
• Perform any other reasonable tasks that are requested of you by senior management.

About You

Minimum Qualifications, Certifications and Training required

• GCSE in English and Maths or Equivalent.
• Accredited Health and Safety qualification . NEBOSH General Certificate or IOSH Managing Safely (Desirable)
  

Knowledge, Skills and Experience for this role

• A proven track record of company policy and procedure management.
• Proven engineering service delivery experience, including understanding of SFG20 requirements.
• Corporate Customer direct management, including producing customer reports and attending review meetings.

About The Company

Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom