Contract Manager

Wincanton; Hemel Hempstead; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dynamic Contract Manager to join their Hemel Hempstead team. This role is vital in building strong customer relationships, ensuring operational excellence, and driving growth within the Cormar contract. The ideal candidate will possess senior management experience in a 3PL or supply chain environment, demonstrating commercial acumen and a commitment to delivering exceptional customer service. With a focus on continuous improvement and team development, this position offers a unique opportunity to contribute to a friendly and safety-first working environment while enjoying a competitive benefits package.

Benefits

Car Allowance/Company Car

Private healthcare

Performance-based bonus

Pension scheme

Cycle-to-work scheme

Online discounts

Onsite parking

Qualifications

• Experience in 3PL, FMCG, or supply chain management.
• Ability to manage operational processes and KPIs effectively.

Responsibilities

• Build relationships with customers and secure contract renewals.
• Ensure KPIs and operational targets are met.
• Develop and motivate team members for a positive workplace.

Skills

Senior management experience

Commercial acumen

Interpersonal and communication skills

Continuous improvement mindset

Customer-focused approach

Job description

Wincanton Hemel Hempstead, England, United Kingdom

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Wincanton Hemel Hempstead, England, United Kingdom

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Job Description

We are seeking an experienced Contract Manager to join our team in Hemel Hempstead on our Cormar contract. This customer-facing role requires a commercially savvy individual with a passion for delivering exceptional service and driving growth.

Overview

Salary - £Competitive

Benefits - competitive benefits package, Car Allowance/Company Car, optional private healthcare, performance-based bonus, and pension scheme.

How will you contribute?

• Build relationships with customers, secure contract renewals, and ensure business excellence.
• Ensure all KPIs, such as operational and financial targets, are met.
• Engage, develop, and motivate your team to promote a positive workplace and drive engagement.
• Advocate for excellent customer experience.
• Work efficiently to meet deadlines, ensuring customer satisfaction and service targets are achieved in line with our values and behaviors.
• Maintain effective communication throughout operations, providing updates on performance, company news, and procedures.
• Develop an effective people resourcing plan to meet business needs.
• Build relationships with business partners to meet service level agreements.
• Participate in budget reviews with added value thinking for the customer.
• Ensure operations benefit both the customer and the company.

What will you bring?

• Senior management experience within a 3PL environment, FMCG, or supply chain, with understanding of processes and operational requirements.
• Familiarity with stringent service level expectations in transport and warehouse environments.
• Commercial acumen with ability to deliver benefits against an open-book budget.
• Experience working closely with clients and developing effective relationships.
• Proactive, flexible, self-motivated, and driven to achieve.
• Continuous improvement mindset for processes.
• Excellent interpersonal and communication skills with the ability to influence at all levels.
• Enthusiasm and commitment to operate in a highly customer-focused environment.
• Ability to commute to Hemel Hempstead five days a week.

What do we offer?

Our Culture & Benefits

In addition to a generous salary, we value our people and offer a friendly, safety-first working environment, along with benefits like a company pension, holidays, cycle-to-work scheme, online discounts, onsite parking, and more.

We provide opportunities for career development, training, and multi-skilling in a dynamic environment.

Our Values

We’re Thoughtful, We’re Aiming High, and We’re Prepared.

Our Commitment

We are committed to equality of opportunity and fostering an inclusive environment where all colleagues feel supported, valued, and able to be themselves. We welcome your application.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Transportation, Logistics, Supply Chain, and Storage