Contract Manager

M Group Energy; England; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

M Group Energy is seeking a Contract Manager to enhance service delivery within our Metering team. This role focuses on contract oversight, customer relationship management, and performance evaluations, contributing to our commitment to client satisfaction and operational excellence. Join us for a career promoting essential infrastructure services in a supportive environment.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Rewards portal with retail discounts

Life assurance

Enhanced maternity, paternity and adoption leave

25 days annual leave plus bank holidays

Qualifications

• Valid UK driving licence, held for at least 1 year with less than 6 points.
• Proven track record in customer-focused environments and commercial contract management.
• Understanding of contract law and legal frameworks is advantageous.

Responsibilities

• Oversee contracts, ensuring obligations are met and customer expectations exceeded.
• Collaborate with operational teams to deliver service and address escalated issues.
• Conduct performance evaluations and implement service improvements.

Skills

Customer-focused leadership

Relationship building

Data analysis

Job description

About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
Want to come and be a part of it?

What will you be doing?
Are you a dynamic leader with a passion for ensuring excellent service delivery? We are seeking a Contract Manager to oversee contracts, ensuring all obligations are met and customer expectations are exceeded. Do you thrive on building positive relationships and identifying opportunities to expand services? As the initial escalation point for customer issues, you'll collaborate with the Head of Customer and Operational teams to deliver superior service. Are you skilled in performance evaluations and data analysis? You'll conduct regular assessments, generate reports, and implement improvements. Ready to anticipate and mitigate risks while staying ahead of industry changes? Join us to reinforce our commitment to excellence and client satisfaction.

Please note that although this role is remote working there will be regular occasions where you will be required to travel to the Newcastle Office for meetings.

What you’ll bring

• Valid UK driving licence - You must have held your licence for 1 year and have less that 6 points
• Proven track record of leading in customer-focused environments, cultivating effective relationships with clients and managing commercial contracts
• Able to demonstrate a keen understanding of customer need and preferences, contributing to high levels of client satisfaction
• Effective team player with demonstrated leadership skills and a commitment to delivering results
• An understanding of contract law and legal frameworks to ensure compliance would be an advantage

What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• 25 days annual leave plus bank holidays

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’reresponsibleand go further for our people, clients, communities and the planet
• We’reopenand seek new and better ways of exceeding expectations
• We’retogetherand as one team; the whole is greater than the sum of the parts
• We’reambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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