Field Service Engineer

Briggs Equipment; Coventry; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

40 hour week

Overtime paid (Mon-Sat at x1.5, Sun at

25 days holiday (+3)

Private vehicle for business use

Contributory pension (6%)

Profit-share bonus

Paycare and eyecare

High street discounts

Job summary

Briggs Equipment is seeking a Field Service Engineer to join our Coventry team on a permanent basis. You will visit customer sites to assess work, liaise on timescales and costs, and identify root causes for repairs, ensuring safe and compliant practices.

The role requires a relevant technical qualification and prior field service experience. You must be able to work independently, manage workload, and understand customer needs while maintaining high service standards.

Qualifications

• Must have a relevant technical qualification.
• Previous experience in a similar field service role is preferred.
• Good understanding of hydraulic, mechanical and electrical principles.
• Ability to work independently and under pressure.
• Ability to manage and prioritise workload.
• Ability to understand customer needs.

Responsibilities

• Attend customer sites to assess and agree work priorities, ensuring safe working practices.
• Liaise with controllers and customers on timescales and costs during the job.
• Identify root cause of breakdowns and obtain correct parts cost-effectively.
• Ensure work complies with engineering standards and manufacturer specs.
• Inspect own work and ensure equipment is safe before handover.
• Inform customers of any additional work or costs.
• Complete all service documentation with required signatures.

Skills

Field service engineering

Mechanical & electrical knowledge

Customer focus

Independent working

Pressure management

Education

Relevant technical qualification

Job description

The Opportunity: FieldService Engineer

Contract: Permanent

Location: Coventry

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuringall work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completingall related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• 40 hour working week
• Overtime is payable at x1.5 Monday – Saturday and x2 on Sunday
• 25 days holiday with the ability to buy an extra 3 days
• Vehicle is available for private use if desired (tax to be paid)
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts