Contract Manager

Mitie Cleaning & Hygiene Services; Camberley; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Long-term career progression opportunities

Ongoing training and development

Job summary

Mitie Cleaning & Hygiene Services is seeking a Contracts Manager for Fire & Security services. Responsibilities include managing client accounts, preparing quotations, and overseeing works projects. Candidates should possess strong technical knowledge in the industry and proven financial management skills. This hybrid role involves office-based work, client visits across London and surrounding counties, and home working flexibility. Attractive salary and benefits offered, with long-term career progression opportunities available.

Qualifications

• Strong technical knowledge and experience within the Fire & Security industry.
• Engineering background or experience managing Fire & Security service contracts.
• Proven ability to manage multiple stakeholders across varied environments.

Responsibilities

• Act as the primary point of contact for assigned key clients.
• Prepare accurate and commercially competitive quotations for on-site works.
• Oversee the delivery of small works projects from quotation through to completion.

Skills

Technical knowledge in Fire & Security

Financial management

Client management

Collaboration

Job description

Contracts Manager – Fire & Security

Better places, thriving communities.

Due to continued growth, Alarm Communication Limited (ACL) is seeking to appoint an additional Contracts Manager to join our well‑established and expanding team. This position sits within one of our dedicated Key Account Teams, delivering Fire & Security services across a portfolio of prestigious, large‑scale commercial properties within sectors including commercial offices, education, healthcare, hospitality, heritage, and leisure.

Key Responsibilities

• Act as the primary point of contact for assigned key clients, developing long‑term relationships and ensuring consistently high standards of service delivery.
• Manage and develop client accounts, supporting future operational planning, lifecycle management, capital expenditure forecasting, and technical upgrade strategies.
• Prepare accurate and commercially competitive quotations for on‑site works, remedial actions, and system upgrades.
• Support the management and successful delivery of service contracts, including onboarding new contracts, renewals, and ongoing KPI performance.
• Work closely with internal departments to ensure all remedial and corrective works are completed efficiently and to the highest standard.
• Oversee the delivery of small works projects from quotation through to completion, coordinating effectively with Installation Managers, Engineers, and Service Coordinators.
• Collaborate with Project and Division Managers on larger‑scale installations, ensuring client expectations, technical standards, and contractual obligations are achieved.
• Take ownership of financial performance, including forecasting, work‑in‑progress reviews, invoicing, and progress applications.
• Ensure full SHEQ compliance across the team, including approval of RAMS, technical audits, and adherence to company and industry standards.
• Provide effective leadership and line management to Engineers, Senior Engineers, and Apprentices, supporting professional development and performance management.
• Contribute to the continued growth of the business by developing the team, promoting a positive culture, and supporting internal progression opportunities.

Requirements

• Strong technical knowledge and experience within the Fire & Security industry.
• Engineering background or demonstrable experience managing Fire & Security service contracts and integrated systems.
• Experience working with large‑scale, networked commercial systems and IP‑based technologies.
• Proven ability to manage engineers, subcontractors, and multiple stakeholders across varied environments.
• Commercially aware with strong financial and operational management capability.
• Excellent organisational skills with exceptional attention to detail.
• Professional communicator with strong relationship‑building and client management skills.
• Ability to work effectively within a collaborative, team‑focused environment.

What We Offer

• Competitive salary package
• Excellent company benefits
• Long‑term career progression opportunities within a growing business
• Hybrid working arrangements with flexibility for home working
• Supportive and professional working environment
• Ongoing training, development, and leadership opportunities

Location & Working Arrangement

This is a hybrid role, with time split between office‑based work, client site visits across London and the surrounding counties, and some home working flexibility.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.