Contract Manager

RFM; Aberdeen City; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Private Healthcare

Private pension

Cycle to Work

33 days annual leave

Job summary

Robertson Facilities Management (RFM) is seeking a Contract Manager to lead delivery of FM services from our Aberdeen site. You will ensure contractual compliance, statutory safety requirements, and quality across multiple sites, while managing a skilled team and energising continuous improvement.

You will oversee relationships with clients and supply chains, drive performance reporting, and maintain ISO-aligned records.

Qualifications

• Degree or professional qualification in Facilities Management.
• NEBOSH or equivalent health and safety qualification.
• Strong budgetary experience and focus on safety compliance.
• Experience in utilities management and PFI projects.

Responsibilities

• Manage delivery of FM services ensuring contractual compliance and statutory requirements.
• Prepare client performance reports and attend performance meetings.
• Maintain records per ISO standards and company policies.
• Lead energy management initiatives to identify efficiency improvements.
• Manage lifecycle works and ensure CDM compliance.
• Build strong client and supplier relationships; lead and develop the team.

Skills

Customer service

Teamwork

Safety awareness

Education

Facilities Management degree or qualification

NEBOSH health and safety qualification

Tools

ISO9001

ISO14001

CDM

Job description

Safety. Knowledge. Pride. We see more than just contracts.

Contract Manager

Location: St Fergus House Aberdeen

Contract: Full-time, permanent

Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including education, healthcare, emergency services and commercial, assuring our customers of high-quality, best value and a sustainable approach.

RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to ‘make the market’, and to be at the forefront of high value opportunities in the FM marketplace.

What you'll do:

• To manage the delivery of FM services, ensuring contractual compliance at all times and delivery in accordance with relevant legislative requirements (HTM's HBN's etc.) and procedures that ensure risk is effectively managed. Ensuring maintenance is undertaken in accordance with statutory requirements and policies on management of contractors whilst ensuring best value for money
• Prepare client performance reports and attend performance meetings on a regular basis.
• Managing records in compliance with ISO9001, ISO14001 and company policies and procedure
• Establish and practice effective energy management procedures using targeted and monitoring techniques to identify improvement opportunities.
• Management of lifecycle works.
• Overall responsibility for all Health & Safety including compliance with the CDM
• Acts as ‘Technical Expert’, ensuring technical competence of the team/supply chain whilst validating and disseminating best practice and innovation.Q
• To manage excellent relationships with the client, supply chain partners and other partners. To act as the primary liaison for key stakeholders.
• To lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner. To manage the people resources effectively and efficiently to deliver the required services. To ensure Objectives, Performance Reviews are completed as per company policy
• To ensure that the operational aspects of his/her region/business area/location(s) are delivered in accordance with the SLA by an agreed programme of qualitative checks and control measures and to rectify identified deviation where appropriate.
• To ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.

What you'll need:

• A degree in a relevant field or professional qualification in a Facilities Management discipline with experience
• Experience of managing utilities.
• PFI experience
• A recognised health and safety qualification e.g. NEBOSH
• Considerable budgetary experience
• First class customer service skills are essential, together with a positive outlook and flexible, team working attitude

The successful candidate will require a PVG Check before starting in the job.

It is essential that you are able to provide contact details for previous work references or suitable character referee, covering at least the previous 6 months work history.

Who we’re looking for:

People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.

Working the Robertson Way

We listen

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

We are professional

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

What’s in it for you?

In addition to the hourly rate, we offer a wide range of rewards and benefits:

• 33 days annual leave
• Company car or car allowance
• Private Healthcare
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.