Contract Liaison Officer (Fixed term contract)

Daniel Owen Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company van

Mileage option

Job summary

Daniel Owen Ltd is seeking a Customer Liaison Officer for site-based work across Rickmansworth, Harrow, High Wycombe and Chelmsford. The role is fixed-term until March 2027, typically 37.5 hours per week from 8:30am to 5:00pm, with a full UK driving licence and option of mileage or a company van.

Based on site, the role emphasises social value and excellent customer service at contract level. Responsibilities include liaising between customers, clients and communities, coordinating

Qualifications

• Must have strong customer-facing communication skills.

Responsibilities

• Act as the voice and face at contract/site level with customers.
• Deliver and manage social value and customer service initiatives.
• Lead on contractual commitments including planning and diarising community, skills and employment initiatives.
• Deal with enquiries/issues from site works and sub-contractors.
• Establish effective communications to keep site teams informed.
• Coordinate information on upcoming works and current commitments.
• Carry out site visits with client and customers.
• Deal with complaints and resolving concerns positively.
• Generate technical instructions, site notes and observations.
• Identify case studies showing social value impact for tenders.
• Manage reporting for the contracts.
• Promote good news stories with Marketing.

Skills

Customer liaison

Social value delivery

Client & stakeholder communication

Job description

Customer Liaison Officer

Details on the role:

Site Based covering Rickmansworth, Harrow, High Wycombe, Chelmsford - will be based on site for period of time not expected to travel to all areas every day

Fixed Term Contract until March 2027

Typically working 37.5 hours, 8.30am - 5.00pm

£35,000 per annum ( Converted into Hourly rate)

Full UK licence required ( Option of Mileage or a company van)

An outline of your responsibility - Contract Liaison Officer

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service provide to our clients, with a passion to go the 'extra mile'
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers
• Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
• Carry out site visits with client and customers
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
• Manage any reporting required for the Contracts
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do