Contract Director

Chartwells Independent; Swindon; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Benefits

Job summary

A leading catering service provider in the UK is seeking a Contract Director to lead a high-performing team at the Defence Academy, ensuring exceptional service delivery and financial targets. This role requires a proven leader with senior management experience, strong commercial acumen, and excellent relationship management skills. Join us in a prestigious environment with competitive salary and career growth opportunities.

Qualifications

• Proven leader with senior management experience.
• Results-driven with strong commercial acumen.
• Experience in commercial and price-sensitive markets.

Responsibilities

• Inspire and manage a team of 7 direct reports.
• Ensure all contractual terms are met.
• Oversee service delivery and compliance.
• Build and maintain strong client relationships to drive satisfaction and retention.
• Identify growth opportunities to expand service offerings and revenue.
• Monitor KPIs and implement continuous improvements across the contract.

Skills

Leadership

Financial & Contract Management

Client Relationship Management

Communication Skills

Stakeholder Management

Education

Senior Management Experience

Tools

Facilities Management

Job description

Contract Director – Defence Academy, Watchfield
Location: Watchfield – Defence Academy
Salary: Competitive + Benefits
Revenue Accountability: Circa £12m PA
People Accountability: Circa 240

Are you an experienced leader with a passion for delivering exceptional service and driving commercial success? Do you thrive in a dynamic environment, managing large-scale operations while ensuring outstanding customer satisfaction? If so, we have the perfect opportunity for you!

Why Join Us?

As a Contract Director, you’ll play a pivotal role in leading a high-performing team across multiple service lines, ensuring we exceed customer expectations while achieving financial and operational targets. Working at the prestigious Defence Academy, you’ll manage client relationships, drive growth, and enhance our reputation as a leading provider of support services and catering solutions.

What You’ll Be Doing:

• Leadership & Strategy – Inspire and manage a team of 7 direct reports and oversee a workforce of around 240 people.
• Financial & Contract Management – Ensure all contractual terms are met while optimising profitability and achieving financial targets.
• Operational Excellence – Oversee service delivery, ensuring compliance with HSE regulations and company policies.
• Client Relationship Management – Build strong relationships with key stakeholders to drive collaboration and satisfaction.
• Growth & Development – Identify opportunities to enhance and expand service offerings.
• Continuous Improvement – Monitor KPIs and implement strategies for operational enhancements.

What We’re Looking For:

• A proven leader with senior management experience.
• A results-driven professional with a strong commercial acumen and the ability to develop high-performing teams.
• Experience in highly commercial and price-sensitive markets with a customer-first mindset.
• Strong communication, presentation, and stakeholder management skills. A flexible approach, with the ability to adapt to shifting business priorities.

• Facilities management, including waste management.
• Soft services, particularly catering and hospitality.
• FM accreditation (IWFM) or working towards certification.

What’s in It for You?

A high-impact leadership role in a prestigious environment.
Opportunity to shape and develop services within a growing sector.
Competitive salary, benefits, and career progression opportunities.

If you’re ready to take on a challenging, rewarding, and high-profile leadership role, apply now and be part of a team that delivers excellence every day!

Apply today and let’s build something exceptional together!

Location

Swindon, Swindon, SN6 8LA, United Kingdom