Contract Coordinator

GMP Recruitment Ltd; Upton-upon-Severn; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking a Contract Coordinator for a specialist Windows and Doors manufacturer in Upton-upon-Severn. This full-time role involves managing customer inquiries, processing orders, and coordinating with internal departments to ensure customer satisfaction. Ideal candidates will have strong customer service experience, excellent communication skills, and the ability to work effectively in a fast-paced environment. A salary of up to £32,000 is offered, depending on experience.

Qualifications

• Proven experience in customer service, contract coordination or order processing.
• Strong verbal and written communication skills.
• Highly organized and detail-oriented, with strong administrative accuracy.

Responsibilities

• Process all customer enquiries and orders promptly and accurately.
• Manage end-to-end processing of customer orders.
• Act as the primary contact for customers regarding orders and delivery schedules.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Detail-oriented

Ability to work independently

Problem-solving skills

Multitasking ability

Job description

About the Company

GMP Recruitment are proud to be partnered with a highly successful, specialist Windows and Doors manufacturer located in the Worcestershire area.

We are currently recruiting on their behalf for a customer focussed Contract Coordinator to join their team on a full time, permanent basis, working from their Upton Upon Severn site. Due to the location you will need your own transportation.

On offer is a salary of up to £32,000 pending relevant experience.

Key Responsibilities

• Actively process all customer enquiries and orders in an accurate, professional and timely manner in accordance with the company KPI's, proactively working with operational areas to provide customers with proactive communication and accurate delivery timescales by phone and email.
• Manage the end-to-end processing of customer orders across Supply Only, Survey & Supply, and Survey, Supply & Fit services.
• Act as the primary point of contact for customers, proactively providing updates on delivery schedules, shipment progress, and any delays, including corrective action plans where required.
• Maintain regular, professional communication with customers via phone and email to confirm delivery dates and manage expectations.
• Liaise closely with internal departments (logistics, operations, production and sales) to obtain accurate shipment information and ensure smooth order progression.
• Work directly with Contracts Managers, Surveyors and other key stakeholders to coordinate activities and meet customer requirements.
• Produce weekly status reports for management and customers, detailing order progress, production stages and delivery lead times.
• Provide customers with product and technical information, escalating complex queries to specialist departments where necessary.
• Resolve order and delivery queries efficiently, ensuring high levels of customer satisfaction.
• Conduct initial order checks to identify inaccuracies, missing components or specification issues.
• Ensure all processing is fully compliant with company procedures, quality standards and service level agreements.
• Verify the accuracy of delivery addresses and site details prior to dispatch.
• Maintain daily communication with customers regarding imminent deliveries to ensure readiness and minimise disruption.

Desired Skills and Experience

• Proven experience in customer service, contract coordination or order processing.
• Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
• Highly organised and detail-oriented, with strong administrative accuracy.
• Confident working independently and as part of a wider team.
• Able to remain calm, professional and solution-focused in challenging situations.
• Demonstrates a driven, proactive and accountable approach to work.
• Strong multitasking ability in a fast-paced, deadline-driven environment.
• Motivated to learn, develop and take ownership of personal development.

If the above Contract Coordinator role sounds perfect for you, please click apply.

For more information, please contact GMP Recruitment directly.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as a Recruitment Agency.