Contract Assurance Co-ordinator

Serco Limited; Dumfries; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Pension scheme

Internal training courses

Apprenticeships available

Wellbeing app

Job summary

Serco Limited is seeking a Contract Assurance Co-ordinator in the Dumfries area to support compliance, governance and Health and Safety assurance across a busy healthcare environment. The role helps ensure services are delivered safely and in line with contractual and Serco requirements, delivering tangible benefits to patients and colleagues.

You will monitor compliance, maintain evidence and records, and assist with audits, inspections and reporting.

Qualifications

• Experience in a compliance, governance, Health & Safety, assurance or regulated operational environment.
• Strong organisational skills with the ability to manage records, action plans and documentation accurately.
• Experience supporting audits, inspections, assurance reviews and corrective action processes.
• Confidence analysing information, producing reports and identifying trends or risks.
• Proficiency in Microsoft Word and Excel, with a methodical approach and strong attention to detail.

Responsibilities

• Monitor compliance performance against statutory, contractual and company requirements.
• Maintain accurate records, evidence libraries, registers and certification information.
• Support audits, inspections and assurance reviews, including gathering and validating evidence.
• Coordinate Health and Safety activities, including inspections, reporting and action tracking.
• Prepare compliance and Health and Safety reports, dashboards and governance documentation.
• Support continuous improvement initiatives arising from audits, incidents and assurance reviews.

Skills

Compliance experience

Governance

Health & Safety

Audits

Reporting

Excel

Job description

Location: Dumfries and Galloway Royal Infirmary, Dumfries, DG2 8PS Salary: Up to £42,000 per annum, dependant on experience plus excellent benefits Schedule: Full-time, Monday to Friday, 37.5 hours per week

Ready to impact a better future?

As a Contract Assurance Co-ordinator in our UK and Europe Health team, you'll play a vital role in supporting compliance, governance and Health and Safety assurance across a busy healthcare environment. You'll help ensure services are delivered safely, effectively and in line with legal, contractual, client and Serco requirements, creating a positive impact for patients, colleagues and the wider community.

Your work has purpose. By maintaining robust assurance processes, supporting audits and inspections, and helping drive continuous improvement, you'll contribute to safe and reliable healthcare facilities that support essential services every day. This is an opportunity to build trust, support innovation and create impactful solutions that help us impact a better future.

What you’ll do as a Contract Assurance Co-ordinator

• Monitor compliance performance against statutory, contractual and company requirements.
• Maintain accurate records, evidence libraries, registers and certification information.
• Support audits, inspections and assurance reviews, including gathering and validating evidence.
• Coordinate Health and Safety activities, including inspections, reporting and action tracking.
• Prepare compliance and Health and Safety reports, dashboards and governance documentation.
• Support continuous improvement initiatives arising from audits, incidents and assurance reviews.

Does this sound like you?

• Experience working in a compliance, governance, Health and Safety, assurance or regulated operational environment.
• Strong organisational skills with the ability to manage records, action plans and documentation accurately.
• Experience supporting audits, inspections, assurance reviews and corrective action processes.
• Confidence analysing information, producing reports and identifying trends or risks.
• Proficiency in Microsoft Word and Excel, with a methodical approach and strong attention to detail.

What we offer

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
• 25 days’ holiday plus bank holidays

Vetting and checks:

This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.