FM Contract Manager - Gatwick IRC

Serco; Gatwick; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

25 days’ holiday + bank holidays

Free on site car parking

Contributory pension scheme (up to 6%)

Performance-based bonus scheme

Company car or cash allowance

Internal training and apprenticeships

Employee Assistance Programme

Job summary

Serco is seeking a Contract Manager to lead delivery of essential facilities management services in a secure custodial environment at Gatwick. The role focuses on safety, compliance, efficiency and continuous improvement while overseeing SLAs, budgets and stakeholder relationships.

You will manage multidisciplinary teams, drive performance, and ensure audits and regulatory requirements are met. This is a permanent, full-time position with a competitive package and opportunities for growth within

Qualifications

• Experience managing facilities management or building services operations within a complex or regulated environment.
• Strong knowledge of statutory compliance, health and safety requirements, and contractor management.
• Experience leading teams and creating a culture of accountability and high performance.

Responsibilities

• Lead and deliver contracted facilities management services, ensuring safety, compliance and financial control.
• Manage performance against SLAs, KPIs and contractual objectives.
• Lead multidisciplinary teams with coaching, mentoring and performance management.
• Oversee statutory compliance, audit readiness, asset management and maintenance activities.
• Manage budgets, control costs and identify opportunities to improve value and efficiency.
• Build strong relationships with clients, authority representatives and contractors to drive outcomes.

Skills

Facilities management

Building services

Budget management

Stakeholder engagement

Team leadership

Compliance knowledge

Job description

Serco: Gatwick IRC, RH6 0PQ

Permanent, Full Time

£55,000 per annum + Corporate Benefits Package

Ready to impact a better future?

As a Contract Manager in our Justice and Immigration Facilities Management team, you'll lead the delivery of critical facilities management services within a secure custodial environment. You'll ensure services are safe, compliant, efficient and focused on creating positive outcomes for our customers, colleagues and communities.

Our work touches lives every day. In this role, you'll oversee essential services that help maintain a safe, secure and effective environment, while supporting operational excellence and continuous improvement. Your leadership will help create impactful solutions, build trust with stakeholders and deliver a positive impact on communities, with clear opportunities for growth and innovation.

What You'll Do As a Contract Manager

• Lead and deliver contracted facilities management services, ensuring they remain safe, compliant, financially controlled and operationally effective.
• Manage performance against contractual service level agreements (SLAs), key performance indicators (KPIs) and contractual objectives.
• Lead and develop multidisciplinary teams, creating headroom for people to grow through coaching, mentoring and performance management.
• Oversee statutory compliance, audit readiness, asset management programmes and planned preventative maintenance activities.
• Manage budgets, control costs and identify opportunities to improve value, efficiency and service performance.
• Build strong relationships with clients, authority representatives, contractors and internal stakeholders to drive positive outcomes and continuous improvement.

Does this sound like you?

• Experience managing facilities management or building services operations within a complex or regulated environment.
• Strong knowledge of statutory compliance, health and safety requirements, environmental standards and contractor management.
• Experience leading teams and creating a culture of accountability, care, pride and high performance.
• Commercial awareness, including budget management, cost control and financial reporting.
• Excellent communication, stakeholder engagement and problem‑solving skills, with the ability to make effective decisions in a demanding operational environment.

What We Offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Free on site car parking
• Up to 6% contributory pension scheme
• A performance‑based bonus scheme
• A company car or cash alternative
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/9 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [e-mail].