Contract Administrator - Installations

Sureserve Compliance North West; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Enhanced maternity/paternity/adoption

Sureserve Benefits Hub

Virtual GP service

Employee Assistance Programme (EAP)

Bike2Work Scheme

EV Car Scheme

Career growth opportunities

Job summary

Sureserve Compliance North West is seeking an organized contract administrator to schedule installation appointments, coordinate engineers and surveyors, and manage diaries to ensure works are delivered on time.

You will handle Gas Safe notifications, warranty documentation and installation completion paperwork, maintain records, support invoice processing, and provide excellent customer service while keeping clients informed throughout the installation journey.

Qualifications

• Experience in contract administration or similar admin roles, preferably in gas/energy/maintenance
• Strong communication skills with stakeholders across residents, clients, engineers, and management
• Proficient in Microsoft Office and capable of learning new systems quickly

Responsibilities

• Schedule installation appointments and coordinate engineers and surveyors
• Maintain diaries and reschedule as required, keeping all parties informed
• Process Gas Safe notifications, warranty documents and installation completion paperwork
• Prepare installation packs and client reports as needed
• Track job progress and ensure work is completed within timescales
• Maintain up-to-date records and update schedules as requirements change
• Support invoice processing and finance-related administration
• Provide excellent customer service and resolve issues promptly, escalating concerns when needed

Skills

Contract administration

Customer service

Microsoft Office

Tools

Microsoft Word

Excel

Job description

Responsible for scheduling installation appointments and coordinating engineers and surveyors to ensure installation works are delivered efficiently and within agreed timescales. Managing diaries, rescheduling appointments when required and keeping all parties informed will form a key part of your day-to-day responsibilities. You'll also support compliance activities by processing Gas Safe notifications, warranty documentation and installation completion paperwork, while preparing installation packs and client reports as needed. What you’ll be doing You’ll be responsible for scheduling and coordinating engineering activities across our gas installations contracts, managing changing priorities, tracking job progress and ensuring work is completed within agreed timescales. You’ll work closely with engineers to confirm availability and completion dates, while also maintaining accurate records and updating schedules as requirements change. Providing excellent customer service will be at the heart of what you do, with a focus on resolving issues quickly, handling complaints professionally and ensuring customers remain informed throughout their journey.

• Maintaining internal systems, ensuring job records are up to date and complete
• Monitoring outstanding works and proactively following up on incomplete jobs.
• Assist with invoice processing and finance-related administration while working closely with both operational and management teams to ensure a seamless service is delivered

Providing an exceptional customer experience is central to the role. You'll handle customer enquiries professionally, resolve issues wherever possible and escalade concerns appropriately, ensuring customers remain informed and supported throughout the installation process.

Previous contract administration or similar administrative experience, ideally gained within the gas, energy, construction, maintenance or social housing sectors. You'll be a confident communicator who enjoys building relationships with a wide range of stakeholders, from residents and clients to engineers and senior management. You'll be highly organised, able to manage competing priorities and comfortable working under pressure in a busy environment with strong problem-solving skills, a flexible and adaptable approach, and a willingness to take ownership of tasks. In addition, you'll also be confident using Microsoft Office applications, including Word and Excel, and able to learn new systems quickly

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Contributory pension scheme
• Life assurance
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and "Employee Voice" programmes
• Strong opportunities for career growth and development
• Terms/qualifying criteria applies