Continuous Improvement Specialist

Warburtons; Bolton; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Profit Sharing

Extra Leave Options

Pension

Private Medical Insurance

Product Discounts

Personal Development Investment

Stocked Kitchen

Job summary

A leading bakery brand is seeking a Continuous Improvement Specialist to optimize HR processes and implement innovative solutions. This role involves enhancing service delivery through data insights and technology, ensuring high-quality HR operations. Join a supportive team dedicated to excellence and continuous improvement.

Qualifications

• Experience in process improvement, automation, project management, and data analysis.
• Preferably within HR or shared services environments.

Responsibilities

• Analyze and redesign HR processes to improve efficiency.
• Use data and KPIs to inform decision-making and enhance customer experience.
• Lead improvement projects and collaborate with stakeholders.

Skills

Process Improvement

Data Analysis

Stakeholder Management

Project Management

Job description

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As ‘the UK’s No. 1 Bakery Brand’, we have been baking bread since 1876. Today, we are a proud fifth-generation family business, with the sixth generation now involved, supplying over 18,000 retail customers from 11 bakeries and 16 depots, producing over 70 products including gluten and wheat-free options. Family values and tradition set us apart. Join us and be proud to be part of Warburtons.

The Recipe

Are you passionate about improving HR processes, designing and implementing innovative, technology-led solutions, and enabling best-in-class service delivery?

This role is based at our Bolton HQ with flexible hybrid working options.

We are excited to offer a new opportunity within our high-performing People Team. In this newly created role, you will focus on optimizing processes and services to align our HR operations with organizational goals, enhancing customer experience, leveraging technology for efficiency, and using data insights to improve business performance.

You will be instrumental in ensuring high-quality HR processes by identifying inefficiencies, implementing innovative solutions, and fostering a culture of continuous improvement.

If you are enthusiastic about redesigning HR processes through a technology-driven approach and delivering top-tier service to our people, we would love to hear from you.

We encourage early applications and reserve the right to close the vacancy early if suitable candidates are found.

Why this role?

This position is vital in delivering exceptional service to our employees and is central to our success.

Whether you have a proven track record in HR service improvement or a passion for HR with experience in other sectors, we will support your development within a fantastic team environment.

You will be part of a team dedicated to providing best-in-class service enabled by technology.

Key Accountabilities and Measures

• Process Optimization: Analyze, redesign, and implement standardized HR shared services processes to improve efficiency, reduce manual effort, and ensure quality.
• Performance Monitoring and Analytics: Use KPIs, data, and analytics to identify trends, measure impact, and inform decision-making. Create reports, dashboards, and insights on query resolution, costs, and customer satisfaction.
• Implementation of Automation and Technology: Collaborate with HRIS and IT teams to identify automation opportunities and support new HR systems and tools for better efficiency and user experience.
• Driving a Culture of Continuous Improvement: Promote methodologies like Lean or Six Sigma, organize workshops, and foster a culture of sharing best practices.
• Customer Experience Enhancement: Gather stakeholder feedback and implement initiatives to improve customer satisfaction, monitoring relevant metrics.
• Project Management: Lead improvement projects using strong project management skills and effective communication with stakeholders.
• Stakeholder Collaboration: Partner with various teams to understand issues, facilitate cross-functional collaboration, and communicate the value of improvement initiatives.
• CPD: Maintain your professional development, share knowledge, and encourage team growth.

Required qualifications include experience in process improvement, automation, project management, data analysis, and stakeholder management, preferably within HR or shared services environments.

Extra Dough

We offer competitive salary and benefits, including profit sharing, extra leave options, pension, private medical insurance, product discounts, personal development investment, and a stocked kitchen for your enjoyment.

We value diversity and are committed to creating an inclusive workplace where everyone can thrive.