Continuous Improvement Manager, Service Manager

TN United Kingdom; Treharris; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Continuous Improvement Manager to lead the repair service operations in Treharris. This role involves overseeing a team of operatives and subcontractors, ensuring compliance with health and safety regulations, and driving performance against key performance indicators. You will play a crucial role in fostering innovation and continuous improvement, making a significant impact on service delivery. The company offers a supportive environment with numerous benefits, including generous leave and community support initiatives. If you have a passion for social housing and team leadership, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family-friendly policies

Access to EAP Counselling sessions

Qualifications

• Experience in managing responsive repair services.
• Strong knowledge of health and safety guidelines.

Responsibilities

• Oversee the management and delivery of repair services.
• Ensure compliance with health and safety and contract standards.
• Drive innovation and continuous improvement in service delivery.

Skills

Social Housing Experience

Supervising Operatives

Repairs and Maintenance Knowledge

Excellent Communication Skills

People Management Skills

Negotiating Skills

Education

Trade Qualifications

Management Qualifications

Health and Safety Qualifications

Job description

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Continuous Improvement Manager, Service Manager, Treharris

Client:

Mears

Location:

Treharris, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

cfbee5f2c43d

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

About the Role

As a Continuous Improvement Manager within our Caerphilly branch, you will be responsible for the day-to-day management and delivery of our responsive repair service in the Cardiff location. Your responsibilities include meeting all Key Performance Indicators and driving innovation and continuous improvement within your areas of responsibility. You will oversee operatives and subcontractors.

• Monitor and control all work within a geographical or property type contract area, conducting pre and post inspections as required.
• Mentor Operatives and Trainees, ensuring all Health & Safety guidelines are met.
• Monitor progress and completion of work from Operatives and Subcontractors, ensuring compliance with contract requirements.
• Manage Operatives and Subcontractors to ensure compliance with company standards, customer service, and health & safety procedures.
• Maximize contract performance against KPIs, minimize default notices and penalties, and ensure high customer service levels to achieve contract value.

Role Criteria:

• Experience working in Social Housing
• Experience supervising Operatives and Subcontractors
• Knowledge of Repairs and Maintenance
• Excellent communication skills
• People management skills
• Negotiating skills
• Trade, management, or health and safety qualifications are desirable

Candidates should be aware that all roles are subject to relevant DBS/Security checks either before or upon employment commencement.

To drive a Mears vehicle, you must be over 21, have held your license for over 3 months, and have less than 9 points.

Benefits we offer:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day, organized as a thank you from the Executive team
• Volunteering Leave to support paid volunteering in the community
• Staff perks with Mears Rewards, including discounts, vouchers, and schemes
• Family-friendly policies
• Access to EAP Counselling sessions