Continuous Improvement Manager, Service Manager

Mears Group PLC; Caerphilly; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading company in the housing sector is seeking a Continuous Improvement Manager in Caerphilly to oversee responsive repair services. The role involves managing operatives, driving performance against KPIs, and ensuring high customer satisfaction. The ideal candidate will have experience in social housing and excellent communication skills, along with the ability to mentor teams effectively. Benefits include generous leave, discounts, and a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering leave

Mears Rewards discounts

Family-friendly policies

Access to EAP counselling

Qualifications

• Experience in social housing.
• Experience supervising operatives and subcontractors.

Responsibilities

• Monitor and control work within contract areas.
• Mentor operatives and trainees for compliance.

Skills

Communication

People Management

Negotiation

Education

Trade Qualifications

Management Qualifications

Health and Safety Qualifications

Job description

Annual salary: up to £40,537.99

Continuous Improvement Manager (Repairs Manager)

Location: Cardiff

Salary: up to £40,537.99 per annum plus car allowance

Type: Permanent, Full-time, 40 hours per week, Monday to Friday

About Celtic Horizons

Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. We pride ourselves on delivering outstanding service to ensure homes are safe, comfortable, and well-maintained. We handle over 35,000 annual repairs, void refurbishments, and planned upgrades, and also provide estate services for United Welsh, including gas servicing, grounds maintenance, cleaning, and facility management.

As the first wholly owned subsidiary of its kind formed by United Welsh in partnership with Mears Group, Celtic Horizons cares for over 6,500 properties across 11 local authority areas in South Wales.

Role Purpose

As a Continuous Improvement Manager based in our Caerphilly branch, you will oversee the day-to-day management and delivery of our responsive repair services in Cardiff. Your responsibilities include meeting all Key Performance Indicators, driving innovation and continuous improvement, and managing operatives and subcontractors.

Key Responsibilities

1. Monitor and control all work within a geographical or property-type contract area, conducting pre- and post-inspections as required.
2. Mentor operatives and trainees, ensuring compliance with Health & Safety guidelines.
3. Oversee progress and completion of works by operatives and subcontractors, ensuring adherence to project briefs.
4. Manage the use of operatives and subcontractors, ensuring compliance with company standards, customer service, and safety procedures.
5. Maximise contract performance against KPIs, minimise default notices and penalties, and ensure high customer satisfaction to achieve contract value.

Candidate Criteria

• Experience in social housing
• Experience supervising operatives and subcontractors
• Knowledge of repairs and maintenance
• Excellent communication skills
• People management abilities
• Negotiation skills
• Trade, management, or health and safety qualifications are desirable

Note: All roles require entitlement to work in the UK; visa sponsorship is not available. Candidates must pass DBS/security checks and, to drive a Mears vehicle, must be over 21, have held a license for over 3 months, and have fewer than 9 points.

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering leave
• Mears Rewards discounts
• Family-friendly policies
• Access to EAP counselling

To apply or for further discussion, contact Lauren Bellini at [e-mail]. We support diversity, are a Disability Confident employer, and actively promote social mobility through optional background questions during application to improve opportunities for all.