Continuous Improvement Manager, Service Manager

Mears Group; Caerphilly; On-site; GBP 41,000; Full time

Job summary

Join a forward-thinking organization as a Continuous Improvement Manager, where you will lead the delivery of responsive repair services in Cardiff. This role offers the opportunity to enhance community living by ensuring high standards of service and compliance with health and safety regulations. You will mentor a dedicated team, oversee contract performance, and drive continuous improvement initiatives. With a commitment to diversity and inclusion, this role is perfect for someone passionate about making a positive impact in social housing. Enjoy generous annual leave, staff perks, and a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family-friendly policies

Access to EAP Counselling sessions

Qualifications

• Experience in managing responsive repair services.
• Ability to mentor operatives and ensure health & safety compliance.

Responsibilities

• Oversee day-to-day management of repair services in Cardiff.
• Ensure KPIs are met and drive innovation in service delivery.

Skills

Experience in social housing

Supervision of operatives and subcontractors

Knowledge of repairs and maintenance

Excellent communication skills

People management skills

Negotiation skills

Education

Trade qualification

Management qualification

Health and safety qualification

Job description

Annual salary: up to £40,537.99

Continuous Improvement Manager (Repairs Manager)

Location: Cardiff

Salary: up to £40,537.99 per annum plus car allowance

Contract: Permanent, Full time, 40 hours per week, Monday to Friday

Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. We take pride in delivering an outstanding service to our customers, ensuring their homes are safe, comfortable, and well-maintained. We deliver over 35,000 annual repairs, Void refurbishments, and planned upgrades. Celtic Horizons also provides estate services for United Welsh, including gas servicing, grounds maintenance, cleaning, and facility management.

Celtic Horizons was the first wholly owned subsidiary of its kind formed by United Welsh, which has entered into a partnership with Mears Group. Celtic Horizons cares for over 6,500 properties across 11 local authority areas in South Wales.

About the Role:

As a Continuous Improvement Manager within our Caerphilly branch, you will be responsible for the day-to-day management and delivery of our responsive repair service in Cardiff. You will ensure all Key Performance Indicators are met and drive innovation and continuous improvement within your areas of responsibility. The role includes oversight of operatives and subcontractors.

1. Monitor and control all work within a geographical or property type contract area, undertaking pre- and post-inspections as required.
2. Mentor operatives and trainees, ensuring all Health & Safety guidelines are followed.
3. Monitor progress and completion of works from operatives and subcontractors, ensuring compliance with contract requirements.
4. Manage the use of operatives and subcontractors, ensuring adherence to company standards of work performance, customer service, and health and safety procedures.
5. Maximise contract performance against KPIs, minimise default notices and penalties, and ensure high customer service standards to achieve contract value.

Role Criteria:

• Experience working in social housing.
• Experience supervising operatives and subcontractors.
• Knowledge of repairs and maintenance.
• Excellent communication skills.
• People management skills.
• Negotiation skills.
• Trade, management, or health and safety qualification (desirable).

Additional Information: All roles require candidates to have the entitlement to work in the UK. Mears currently does not offer visa sponsorship. All roles are subject to DBS/security checks. To drive a Mears vehicle, candidates must be over 21, have held their license for over 3 months, and have less than 9 points.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave
• Staff perks with Mears Rewards
• Family-friendly policies
• Access to EAP Counselling sessions

To apply or discuss your application further, contact Lauren Bellini at [e-mail]. We are committed to fostering a diverse and inclusive environment and are a Disability Confident employer. We support the Armed Forces Covenant and have received the Gold Award in the Defence Employer Recognition Scheme. We also promote social mobility through optional background questions during the application process to better understand diverse experiences.