Content Producer

MandM Direct Limited

Hereford

In loco

GBP 28.000 - 36.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Competitive salary

2 days volunteering

Career growth

Staff discounts

Company pension

Generous holiday allowance

Birthday day off

Free parking

Health & wellbeing programme

Descrizione del lavoro

MandM Direct Limited in Hereford, England is seeking a Content Producer on a 9-month fixed term contract. The role is full time and hybrid, with 3 days on-site, to shape our digital customer journey, craft copy across touchpoints, and collaborate with Content Editors to drive conversion.

You will manage the content calendar, refine brand voice, and partner with cross-functional teams. A passion for copywriting, content creation, and turning customer insights into growth will help you succeed in

Competenze

Exceptional copywriting, editing and proofreading skills.
Experience in content creation, digital copywriting, or on-site marketing.
Attention to detail with strong organisational and prioritisation skills.
Ability to interpret user behaviour metrics and make data-informed decisions.
Familiarity with SEO, CRM and digital marketing principles.

Mansioni

Draft, edit, and sign off copy across banners, emails, notifications and on-site experiences.
Flex tone of voice to match customer sentiment and channel requirements.
Own and maintain the content calendar to ensure campaigns launch on schedule.
Audit and revise content to improve the digital journey and reduce issues.
Monitor campaign performance metrics and identify content optimisation opportunities.

Conoscenze

Copywriting

Editing

Proofreading

Content creation

Digital marketing

SEO basics

CRM familiarity

Analytics reading

Descrizione del lavoro

About The Role

Content Producer

Hereford, England, United Kingdom

Type: Fixed Term Contract (9 Months)

Working Pattern: Full time, Hybrid (3 days a week on-site)

The Opportunity

As our Customer team continues to evolve, we are looking for a Content Producer to help shape and elevate our digital customer journey. Working alongside our Content Editors, you will hit the ground running to craft clear, engaging copy across key touchpoints, upskill, and make an immediate impact from day one. If you are passionate about copywriting, content creation, and turning customer insights into meaningful growth, this is an opportunity to make a significant impact.

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are recruiting for a talented Content Producer to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More than a role

Competitive Salary: Your talent deserves recognition
Giving Back: 2 days paid volunteering to support a cause you care about
Career Growth: Opportunity to grow
Staff Discounts: Stay stylish with our exclusive discounts.
Company Pension: Secure your financial future.
Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
Birthday Delight: Take your special day off to celebrate YOU
Free Parking
Health & Wellbeing programme; we’ll look after you

The Role Scope

Responsible for the brand's digital presence, you will draft and refine clear, engaging copy across customer touchpoints both on- and off-site. Working in close collaboration with cross-functional teams, you will maintain content schedules, optimise journey maps, and deliver a consistent brand voice that enhances user experience and drives conversion.

Role key responsibilities

Content Creation & Ownership

Draft, edit, and sign off clear, engaging copy across banners, emails, notifications, and on-site experiences.
Flex tone of voice to match customer sentiment and specific channel requirements.
Own and maintain the content curation calendar to ensure campaigns, updates, and deliverables launch on schedule.

User Experience & Journey Improvement

Audit and revise content continuously to solve customer problems and improve the overall digital journey.
Undertake touchpoint analysis and support home page navigation to create seamless online experiences.
Enhance customer self-service support content and FAQs to reduce the volume of direct queries.

Insight, Performance & Optimisation

Monitor campaign performance metrics and use customer insight to uncover content optimisation opportunities.
Research digital trends, industry benchmarks, and user behaviour data to guide iterative improvements.
Curate and test content across channels to boost customer engagement and increase conversion rates.

Collaboration & Ways of Working

Collaborate cross-functionally with Customer, CX Leads, Digital Products, Social, and Digital teams to align content with organisational goal.
Coordinate with legal and compliance stakeholders to ensure mandatory website updates are briefed and published accurately on time.

About You

What we’re looking for

Exceptional copywriting, editing, and proofreading skills.
Proven experience in content creation, digital copywriting, or on-site marketing.
High level of attention to detail with strong organisational and prioritisation skills in a fast-paced environment.
A proactive, enthusiastic, and 'can-do' attitude with a passion for delivering quality work.
Strong written and verbal communication skills with a collaborative, team-first mindset.
Previous experience with blog writing or broader digital content channels.
Ability to interpret user behaviour metrics and make data-informed decisions at pace.
Familiarity with SEO, CRM, and digital marketing principles.

Why Join MandM?

Hit the Ground Running: Step into a live, fast-moving retail environment where your contributions directly shape the customer experience.
Skill Development & Growth: Collaborate alongside experienced Content Editors and digital specialists to sharpen your expertise across multiple channels.
Collaborative Culture: Join a supportive, high-energy team that values creativity, open communication, and individual accountability.

About Us

Our Values

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

The people