Content Operations Assistant

Trinity London Concierge Limited; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking a motivated Content Operations Assistant to support content production and team management. This entry-level role offers a unique opportunity to fast-track your career, with the potential to become a Content Manager within 1-2 years. You'll collaborate with a dynamic team, engage with trending topics, and analyze content performance metrics while enjoying the benefits of visa sponsorship and a supportive work environment. If you're ambitious and eager to grow, this is the perfect opportunity to build a long-term career in content operations.

Benefits

Performance Bonus

Meal Allowance

Visa Sponsorship

Promotion Path

Skill Growth

Collaborative Team Environment

Qualifications

• At least 1 year of experience in content editing or community management.
• Familiarity with social media platforms like TikTok and Instagram.

Responsibilities

• Assist in content planning and scheduling for social media platforms.
• Review articles for quality assurance and publish content.

Skills

Learning Potential

Execution and Collaboration

Content Sensitivity

Data Analysis

Community Management

Detail-Oriented

Tools

Excel

Google Sheets

Job description

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Recruitment Specialist at Trinity London Concierge

Job Title: Content Operations Assistant

Job Overview:

We are looking for a highly motivated Content Operations Assistant to serve as the Special Assistant to our Senior Manager, supporting content production, team management, and platform operations. This is a growth-oriented role designed to fast-track your development, with the potential to become a Content Manager within 1-2 years.

As a company committed to nurturing talent, we provide visa sponsorship for outstanding employees. This role is PSW-friendly, and candidates with a Post-Study Work visa are encouraged to apply. After completing one year, eligible employees can transition to a long-term work visa to secure their future career in the UK.

Key Responsibilities:

1. Content Planning and Scheduling:
   - Collaborate with the Senior Manager to track daily trends on platforms such as Twitter, TikTok, Weibo, and Xiaohongshu, identifying opportunities for content creation.
   - Assist in creating daily and weekly content schedules and assigning tasks to the remote content team.
   - Ensure timely publishing of trending content and respond quickly to emerging topics.
2. Quality Assurance and Publishing:
   - Review articles for headline effectiveness, logical flow, formatting, and visual appeal to meet quality standards.
   - Provide initial feedback and suggestions for improvement on draft content.
   - Create and publish articles directly in the website backend, ensuring accuracy and proper formatting.
3. Trend Analysis and Resource Management:
   - Monitor trending topics and propose creative content ideas.
   - Maintain and update a content resource library, including templates, images, and trend reports, to support team efficiency.
4. Data Analysis and Optimisation:
   - Analyse content performance metrics such as traffic, click-through rates, and user engagement, and provide actionable insights to the Senior Manager.
   - Track task completion and performance of remote content creators to ensure productivity.
5. Community Engagement and User Interaction:
   - Manage community operations on platforms such as social media, WeChat groups, and forums to boost user engagement.
   - Plan and execute online activities to enhance community participation and content reach.
   - Gather and analyse user feedback to optimise user experience.
6. Website Maintenance and Customer Support:
   - Perform routine website backend operations and maintenance to ensure functionality.
   - Handle basic customer inquiries and provide solutions or escalate issues as needed.
   - Update and manage website content to ensure accuracy and relevance.
7. Team Coordination and Collaboration:
   - Assist the Senior Manager in overseeing the remote content team, including onboarding, task allocation, and supervision.
   - Act as a communication link between the Senior Manager and the team to streamline workflows and ensure goal alignment.

Who We’re Looking For:

1. Ambitious and Driven: You don’t need to be an expert, but you must have the determination to grow, learn, and take on challenges.
2. Results-Oriented: You are proactive, focused on achieving goals, and eager to help scale the business.
3. Long-Term Commitment: This is not a short-term role. We’re seeking someone who is serious about building their career in the UK.
4. Self-Aware and Open to Feedback: You understand your strengths and weaknesses and are committed to continuous improvement.
5. Team Player with a Growth Mindset: You want to work collaboratively, grow alongside the team, and achieve outstanding results.
6. Action-Oriented: You take initiative, execute efficiently, and are not afraid to take risks or make mistakes.

Requirements:

Skills and Competencies:

• Learning Potential: Willingness to grow through hands-on experience and collaboration with the Senior Manager.
• Execution and Collaboration: Ability to manage tasks efficiently and communicate effectively with a remote team.
• Content Sensitivity and Data Analysis: Familiarity with social media trends and basic data analysis skills (e.g., Excel or Google Sheets).
• Community Management and Customer Interaction: Experience in user engagement and customer service is a plus.
• Detail-Oriented and Responsible: High attention to detail and a commitment to producing quality work.

Experience:

• At least 1 year of experience in content editing, operations, or community management.
• Familiarity with social media platforms like TikTok, Instagram, Weibo, and Xiaohongshu.
• Prior experience working with remote teams or in a support role is preferred.

Salary and Benefits:

• Base Salary: £24,000–£28,000 per year.
• Performance Bonus: Up to £3,000 annually, based on individual and team contributions.
• Meal Allowance: £15/day (for office days).
• Visa Sponsorship: Eligible employees can apply for a long-term work visa after one year of employment.
• Promotion Path: High performers can advance to a Content Manager role within 1-2 years, taking on greater responsibilities in team leadership and strategy.
• Skill Growth: Hands-on experience in content planning, community engagement, and team management.
• Shared Success: Work in a collaborative team environment where your contributions drive real impact.

If you’re ready to build a long-term career in content operations, grow your skills, and make an impact, we’d love to hear from you! Apply now and join us on this exciting journey!

Seniority level

Entry level

Employment type

Full-time

Job function

Writing/Editing

Industries

Broadcast Media Production and Distribution