Operations Assistant - B2B Exhibitions Operations · Twickenham ·

Easyfairs; Twickenham; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join a leading exhibition and events company as an Operations Assistant in Twickenham, where you'll manage logistics for exhibitions. Ideal for energetic individuals eager to develop their careers in a dynamic environment, this role offers opportunities to excel in customer service and operational efficiency.

Benefits

Birthday day off

Flexible and hybrid working options

Enhanced family pay (maternity & paternity)

Cycle to work scheme

Interest-free travel loans

Access to online professional development courses

Employee assistance programme

24/7 virtual GP access

Pension schemes with salary sacrifice options

Qualifications

• 3-6 months experience in events or customer-facing role.
• Proficiency in Microsoft Office, particularly Excel.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate exhibitor orders and manage queries.
• Ensure excellent customer service throughout events.
• Support operations team pre-show and during events.

Skills

Communication

Organisation

Customer Service

Problem Solving

Time Management

Attention to Detail

Tools

Microsoft Office

Job description

Easyfairs UK & Global is a rapidly growing exhibition and events business, having recently made several acquisitions and with many global launches in the pipeline. We are a dynamic and exciting team to join, offering great opportunities for driven, energetic, and passionate individuals.

There is an opportunity to join our operations team, focusing on the logistics of pre-planning and delivering various exhibitions and events. We are seeking an Operations Assistant for our Twickenham office, who is eager to learn in a fast-paced environment. You will work within the Operations Team across multiple Easyfairs exhibitions, both in the UK and overseas, managing exhibitor orders and assisting with exhibitor queries.

This role requires you to work from our Twickenham office 3 days a week, with the possibility to work from home 2 days a week after successful completion of your probationary period.

Skills, experience, and attributes required:

• Ideally 3-6 months work experience in the events sector or a similar customer-facing role
• High standards of communication via email and over the phone
• Excellent organisation and time-management skills
• Impeccable customer service and problem-solving skills
• Ability to meet deadlines and work under pressure
• Proficiency in Microsoft Office, including Excel
• Attention to detail and accuracy

Responsibilities include:

• Coordinate and manage exhibitor stand orders, assisting exhibitors with pre-show orders to achieve revenue targets
• Serve as the point of contact for exhibitor and stand queries
• Liaise with exhibitors to ensure excellent customer service before, during, and after the show
• Support and manage exhibitor manuals
• Conduct regular floorplan and exhibitor list audits
• Provide administrative support and collate forms
• Assist the operations team pre-show and onsite during event seasons, primarily in the UK with potential overseas show involvement

Who are we?

Easyfairs is a pan-European event company organizing over 200 events across 14 countries, including Algeria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the UK. We also manage eight venues in Belgium, the Netherlands, and Sweden. Our mission is to connect business communities and interest groups, making their lives easier through innovative solutions, technology, and a customer-centric approach. The Easyfairs Group employs 750 dedicated professionals and has received multiple recognitions, including Belgium’s "Entrepreneur of the Year" in 2018 and Deloitte's "Best Managed Company" from 2019-2024. We are ranked 11th among the world's leading exhibition companies and are proud to be named a "Sunday Times Best Place to Work 2025".

Benefits include:

• Birthday day off
• Flexible and hybrid working options
• Enhanced family pay (maternity & paternity)
• Cycle to work scheme
• Interest-free travel loans
• Access to online professional development courses
• External performance coaching services
• Employee assistance programme
• 24/7 virtual GP access
• Long service awards
• Pension schemes with salary sacrifice options
• Life insurance
• Group income protection
• Regular company social events

We encourage applicants who are excited about this role and possess most of the skills to apply, even if they do not meet every requirement. We are committed to fostering a diverse, equitable, and inclusive environment and are proud to be an Equal Opportunity Employer.