Content Manager, NT at Home

National Theatre; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

National Theatre seeks a Content Manager for NT at Home to join the Digital Team. You will oversee the daily operations of the NT at Home platform, ensuring content is uploaded, merchandised and presented to encourage discovery and viewing.

You will use analytics tools to monitor performance, optimise thumbnails, titles and descriptions, and handle audience queries with professionalism, contributing to a smooth streaming experience.

Qualifications

• Experience with streaming, VOD, or digital content operations.
• Understanding of on-platform engagement drivers like thumbnails, titles and descriptions.
• Ability to interpret basic performance metrics using analytics tools.
• Strong attention to detail and organisational skills.
• Excellent written communication for audience queries.

Responsibilities

• Manage day-to-day operations of NT at Home.
• Upload and merchandize content on the platform and partner channels.
• Track and interpret platform analytics and performance metrics.
• Handle day-to-day audience queries to ensure smooth operation.

Skills

Streaming platforms

Content operations

Analytics interpretation

Attention to detail

Audience communication

Tools

Analytics dashboards

CMS / content platform

Job description

We are looking for a Content Manager (NT at Home) to join the National Theatre Digital Team.

The NT at Home Content Manager is responsible for the day-to-day operations of the National Theatre at Home platform, as well as some partner distribution platforms. This includes uploading and merchandising content, tracking and interpreting basic platform analytics, and handling day-to-day audience queries - ensuring the platform runs smoothly and content is presented in a way that drives discovery and viewing.

The successful candidate will have the following:

• Some experience working with a streaming, VOD or other digital content platform, or similar digital content operations experience.
• An understanding of what drives on-platform engagement and conversion - thumbnails, titles, descriptions, curation and placement.
• Comfortable using analytics tools or dashboards to track and interpret basic performance metrics such as click-through rate, watch time and engagement.
• Strong attention to detail and organisational skills, comfortable managing repetitive day-to-day operational tasks accurately and to deadline.
• Good written communication skills, with experience handling customer or audience queries professionally.

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Thursday 10th September 2026 at 12 noon.