Content Designer: User-Centred Digital Content

Ofgem; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

Ofgem is seeking a Content Designer to transform and improve content across Ofgem.gov.uk. You will work with the Digital Communications team to create user-centred content that supports organisational objectives.

You will develop, edit and publish high-quality digital content, using data and user insight to continuously improve journeys and ensure accessibility and publishing standards are met. You will influence stakeholders through evidence-based decision making and advocate best practices

Qualifications

• Content design experience with proven ability to create online content that is accessible and user-centred.
• Ability to interpret complex content and convert into clear understandable messaging which helps users achieve their goals and supports wider communications.
• Experience of delivering content that adheres to a content strategy in support of organisation business goals and user needs.
• Strong analytical skills, converting data to insight with the ability to report in various formats.
• Ability to challenge constructively, using data to support your position, whilst being able to compromise where appropriate to create effective content which meets stakeholders' interests.
• Experience of working in government communications, or on GOV.UK, adhering to Government Digital Service (GDS) design principles.
• Understanding of Agile methodology.

Responsibilities

• Develop, review, write, edit and publish content that meets Ofgem needs and user needs to deadlines.
• Support delivery of communications campaigns from ideation to launch.
• Ensure Ofgem.gov.uk content is user-centred, and aligned to objectives and publishing standards.
• Use analytics and research to understand user needs and improve content based on data and feedback.
• Evaluate customer journeys and identify gaps and overlaps.
• Provide content expertise and advice to Ofgem colleagues.
• Advocate for user centred content design and run training across the organisation.

Skills

Content design

Accessible content

User-centred

Analytical skills

Stakeholder influence

GOV.UK design principles

Agile methodology

Job description

Ofgem is seeking a Content Designer to transform and improve content across Ofgem.gov.uk. You will work with the Digital Communications team to create user-centred content that supports organisational objectives.

You will develop, edit and publish high-quality digital content, using data and user insight to continuously improve journeys and ensure accessibility and publishing standards are met. You will influence stakeholders through evidence-based decision making and advocate best practices