Content Designer (SC)

Synergize Consulting Ltd; United Kingdom; Remote; GBP 34,000 - 60,000; Full time

Job summary

Synergize Consulting Ltd is seeking a Content Designer to join a public sector programme on a contract basis with remote working. You will create, review and improve content across the end-to-end user journey, ensuring clarity, accessibility and user-focused outcomes.

You will collaborate with researchers, analysts, designers, developers and product managers to publish content and continuously test, refine and improve it using evidence and feedback. A SC security awareness is advantageous.

Qualifications

• Experience designing, writing, reviewing and improving content for digital services.
• Ability to convert complex information into clear, concise content.
• Understanding of user-centred design and inclusive content practices.
• Experience using evidence, research, analytics or feedback to inform decisions.
• Knowledge of accessibility requirements and inclusive content design.
• Ability to structure information logically and publish content.

Responsibilities

• Create, review and improve content to meet user needs across the end-to-end journey.
• Use research, feedback, analytics to inform content decisions and opportunities.
• Organise complex information into clear, accessible structures for navigation.
• Manage and publish content using content management systems throughout its life cycle.
• Design inclusive, accessible content in line with standards and best practice.
• Collaborate with researchers, analysts, designers, developers and product managers.
• Communicate design decisions clearly with evidence to influence stakeholders.
• Plan and facilitate design sessions, gather feedback, develop and test solutions.
• Apply iterative, agile ways of working and refine content based on feedback.
• Contribute to content standards, style guides and reusable components.
• Identify risks and opportunities to improve services and outcomes.
• Share knowledge and support others in developing content design practice.

Skills

Content design

Content writing

User-centred design

Research and analytics

Accessibility and inclusive content

Stakeholder engagement

Public sector experience

Agile working

Security clearance (SC)

Job description

Content Designer (SC) - Contract role - Remote working - £competitive

Synergize Consulting are now hiring for a Content Designer to work at a leading consultancy organisation on a contract basis.

The successful candidate will be working within a public sector programme, and will take responsibility for creating, reviewing, evaluating and improving content across the end-to-end user journey, ensuring that information is clear, accessible, inclusive and meets the needs of users.

Key responsibilities:

• Create, review and improve content to ensure it meets user needs and supports the end-to-end user journey
• Use research, user feedback, analytics and other evidence to inform content decisions and identify opportunities for improvement.
• Organise complex information into clear, logical and accessible structures that support user understanding and navigation.
• Manage and publish content using appropriate content management systems and tools, ensuring content is maintained throughout its life cycle.
• Design inclusive, accessible and sustainable content in line with relevant standards, guidance and best practice.
• Collaborate with user researchers, analysts, designers, developers, product managers and other stakeholders to deliver effective user-centred services.
• Communicate content design decisions clearly, explaining the rationale behind recommendations and using evidence to influence stakeholders.
• Plan and facilitate design sessions, gather feedback and work collaboratively to develop and test content solutions.
• Apply iterative and agile ways of working, testing ideas and refining content in response to research and feedback.
• Contribute to the development and use of content standards, style guides, design patterns and reusable components.
• Identify potential risks, challenges and opportunities, using content design to improve services and outcomes for users.
• Share knowledge, contribute to the wider content design community and support colleagues in developing their content design practice.

Experience required:

• Experience of designing, writing, reviewing and improving content for digital services or other user-focused channels.
• The ability to turn complex information into clear, concise and accessible content.
• An understanding of user-centred design principles and the importance of meeting the needs of different audiences.
• Experience of using evidence, research, analytics or user feedback to inform content decisions.
• Knowledge of accessibility requirements and inclusive content design practices.
• The ability to structure information logically and apply appropriate content management and publishing processes.
• Strong communication and stakeholder engagement skills, with the confidence to explain design decisions and contribute to discussions.
• Experience of working collaboratively within multidisciplinary teams.
• An understanding of iterative design, testing and continuous improvement.
• The ability to manage competing priorities, identify opportunities for improvement and contribute to wider team objectives.
• Previous experience in the public sector, or working within a consultative environment, would be highly desirable
• Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).