Content Designer

TXP; Greater London; On-site; GBP 96,000 - 100,000; Full time

Job summary

Capgemini UK is seeking an experienced Content Designer to join a multidisciplinary Agile team delivering digital services for the Home Office Migration & Borders Portfolio. You will craft clear, accessible, user-centred content that helps users complete complex government services and align with the Government Service Standard.

Working with User Researchers, Service Designers, and Developers, you will iterate content across discovery to live phases, review existing materials, ensure plain

Qualifications

• Strong experience as a Content Designer within Agile digital delivery teams.
• Experience designing content for complex digital services.
• Excellent writing, editing and content design skills.
• Strong understanding of user-centred design principles.
• Experience working alongside User Researchers, Designers and Product teams.
• Good understanding of accessibility standards and plain English guidance.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Design, write and iterate user-centred content for digital services
• Develop content that is clear, concise, accessible and meets GDS standards
• Work closely with User Researchers to understand user needs and apply research findings to content
• Collaborate with multidisciplinary teams throughout discovery, alpha, beta and live phases
• Review existing content and identify opportunities to improve user journeys
• Ensure content complies with accessibility standards and plain English principles
• Contribute to workshops, design sessions and content critiques
• Work with stakeholders to balance user needs, business requirements and policy constraints
• Support continuous improvement through content testing and iteration

Job description

Content Designer - SFIA Level 4

Rate: £530/day Inside IR35

Duration: Initial contract until October (extension highly likely)

Clearance: Active SC required

Role Overview

We are looking for an experienced Content Designer to join a multidisciplinary team delivering digital services within the Home Office Migration & Borders Portfolio, supporting work across the Immigration Enforcement domain.

Working as part of an Agile delivery team, you'll create clear, accessible and user-centred content that helps users complete complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Product Managers and Developers to ensure content meets user needs while aligning with the Government Service Standard.

This is an excellent opportunity to join an established Capgemini delivery team supporting one of the Home Office's key transformation programmes.

Key Responsibilities

• Design, write and iterate user-centred content for digital services
• Develop content that is clear, concise, accessible and meets GDS standards
• Work closely with User Researchers to understand user needs and apply research findings to content
• Collaborate with multidisciplinary teams throughout discovery, alpha, beta and live phases
• Review existing content and identify opportunities to improve user journeys
• Ensure content complies with accessibility standards and plain English principles
• Contribute to workshops, design sessions and content critiques
• Work with stakeholders to balance user needs, business requirements and policy constraints
• Support continuous improvement through content testing and iteration

Skills & Experience

• Strong experience as a Content Designer within Agile digital delivery teams
• Experience designing content for complex digital services
• Excellent writing, editing and content design skills
• Strong understanding of user-centred design principles
• Experience working alongside User Researchers, Designers and Product teams
• Good understanding of accessibility standards and plain English guidance
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong stakeholder engagement and communication skills

Desirable

• Home Office, GDS or wider Central Government experience
• Experience working within Migration, Borders, Immigration Enforcement or related government services
• Familiarity with the GDS Service Standard, (url removed) Design System and Content Style Guide

Active SC clearance is required for this role