Senior Content Designer

Department for Transport (DfT), United Kingdom; Birmingham; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Civil Service Pension plan

Hybrid working

25 days annual leave

Bank holidays

Career development opportunities

Staff discount portal

Job summary

The Department for Transport is seeking a Senior Content Designer to lead the creation of clear, user-centred GOV.UK content and digital services. You will work with policy teams, researchers and designers to turn complex information into accessible, plain English content that helps users find what they need quickly.

You will shape content strategy, quality standards and editorial style while collaborating across disciplines to improve accessibility and service delivery in a hybrid working

Qualifications

• expert content writing, editing and proofreading skills.
• translate complex information into plain English.
• apply content standards and accessibility requirements.
• use evidence, research and analytics to improve content.
• willing to join Content Design Academy and complete the learning package.
• understand, or learn, agile working practices.

Responsibilities

• project managing publishing requests from initial advice to delivery of high‑quality content on time and on budget.
• collaborating with policy, comms and service design teams to understand needs and meet deadlines.
• advising on the best ways to ensure content is accessible and usable.
• building relationships across the department to raise user focus and compliance with accessibility regulations.

Skills

Content writing

Editing

Plain English

Accessibility

Research analytics

Agile working

Job description

Location: Birmingham, Hastings, Leeds, Swansea (This role is suitable for hybrid working)

Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%

Join the Department for Transport's Content Design Team and help create content that makes government services simpler, clearer and more accessible for everyone. As a Senior Content Designer, you will play a lead role in shaping user-centred digital services and GOV.UK content, ensuring people can find and use the information they need quickly and easily.

Working as part of a multidisciplinary team, you will use research, data and user insight to design, write, edit and continually improve content across a range of digital products and services. You will collaborate closely with policy colleagues, service designers, user researchers, legal teams, AI and communications professionals to understand complex topics and turn them into clear, accessible content that meets user needs.

Top Responsibilities

• project managing publishing requests from initial advice to officials to the delivery of high-quality content and services on time and on budget
• collaborating with internal policy, comms and service design teams to understand their needs, pair write content and mark-up content to meet tight deadlines
• providing advice on the best ways to ensure that content and services are accessible and usable
• building relationships across the department to increase focus on meeting user needs, improve compliance with accessibility regulations and promote early engagement with content designers

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

• employer pension contribution of 28.97% of your salary - read more about Civil Service Pension contribution rates
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave)
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
• access to the staff discount portal
• excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc
• joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff
• flexible working options where we encourage a great work-life balance

About You

To be successful in this role you will need to have the following experience:

• expert content writing, editing and proofreading skills, including a strong command of grammar, spelling, punctuation and tone of voice
• proven ability to translate complex information into plain English that meets user needs
• demonstrable experience of applying and championing content standards, accessibility requirements and editorial style guides
• practical experience of using evidence, research and analytics to improve contentmember of, or willing to join, the Content Design Academy and complete the learning content design package
• understand, or be willing to learn, agile working practices