Content and Forms Designer

Gravesham Borough Council; Gravesend; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

Free parking

Eye care vouchers

Cycle to work

VivUp discounts

Annual leave 23 days

Salary sacrifice

Job summary

Gravesham Borough Council is seeking a Content and Forms Designer to support the Lead Content Designer and Lead Forms Developer in maintaining and improving the council’s websites, online content and digital forms.

You will work with internal departments to help create clear, accessible content and intuitive customer journeys, building on a working knowledge of HTML and a willingness to learn. Hybrid working, 37 hours per week, and development opportunities are offered.

Qualifications

• Working knowledge of HTML essential.
• Experience using a Content Management System to create, update and maintain website content.
• Experience developing online forms.

Responsibilities

• Support the creation and publication of accessible web content for residents.
• Review and update website content to keep it clear, concise and accurate.
• Collaborate with internal departments to improve web content and promote best practices.
• Assist with designing, developing and improving intelligent web forms using Granicus.

Skills

HTML

Content Management System

Online forms development

User testing

Tools

Granicus

Job description

• Salary: £27,664to £29,461per annum (inclusive of allowances)
• Location: Civic Centre, Gravesend
• Status: Full time, permanent
• Hours: 37 hours per week

The Role

Digital technology is revolutionising all aspects of our lives and Gravesham Borough Council is at the forefront by modernising the way in which it serves its residents.

This is an exciting career-development opportunity for someone who wants to build a career in Digital and IT services within the council’s successful Digital Team. You may be taking an early step in your digital career, moving into IT from another field, or looking to develop practical skills gained through work, study, volunteering or personal projects.

As a Content and Forms Designer, you will support the Lead Content Designer and Lead Forms Developer to maintain and improve the council’s websites, online content and digital forms. You will work with internal departments and technical colleagues to help create clear, accessible content and simple, intuitive customer journeys.

Key responsibilities include:

• Support the creation and publication of accessible web content that meets the needs and expectations of residents.
• Assist with reviewing, updating and maintaining website content so that information is clear, concise and accurate.
• Work with internal departments and the Lead Content Designer to review and improve web content and encourage best practice in content publication.
• Assist with designing, developing and improving intelligent web forms using the council’s Customer Experience Platform, Granicus.
• Assist with user testing to gather feedback, understand the user experience and inform improvements to online services.

We are looking for an enthusiastic and motivated person with a working knowledge of HTML and a willingness to learn. You do not need to have followed a traditional IT career path; relevant evidence may come from employment, education, training, volunteering or personal projects.

To meet the approved essential criteria, you will need to demonstrate experience of using a Content Management System to create, update and maintain website content, together with experience of developing online forms. We are interested in what you can do and your potential to develop, rather than the length of time you have worked in IT.

About you

You will have strong written and verbal communication skills, a logical approach, good attention to detail and the ability to work positively with colleagues and customers.

You will be able to show practical experience of maintaining content in a Content Management System and developing online forms. This experience could have been gained in a range of settings, including work, study, volunteering or personal projects.

A working knowledge of HTML is essential. We will support you to build broader skills and confidence in the technologies used by the team.

An awareness of digital accessibility is welcome, and you should be willing to learn how to apply relevant accessibility standards and legislation in practice.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

• A minimum of 23 Days Annual Leave plus paidbank holidays
• Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Hybrid Working (minimum 2 days in office)
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme

Applicants must be able to demonstrate all essential requirements as listed in the job description.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

You should submit your application by 15 November 2026. We reserve the right to close this vacancy at any time prior to the closing date.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentationin different format such as braille or large print, please contact the Human Resources Team on 01474 337374.