Resource & Incident Management Officer

Devon and Cornwall Police; Plymouth; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Government Pension

Annual leave

Gym membership

Parking on site

Job summary

Devon and Cornwall Police is seeking proactive and highly organised individuals to join the Resource and Incident Management team in Plymouth or Exeter. The role supports frontline policing by coordinating resources, monitoring demand and managing incident responses with a focus on accuracy and effective decision-making.

You will be part of a supportive team, receive comprehensive training, and contribute to keeping communities safe.

Qualifications

• Excellent communication skills.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Good listening skills.
• Accurate typing and administration skills.
• Multi-tasking ability.
• Sound decision-making capacity.
• Positive attitude and teamwork.

Responsibilities

• Deploy police officers to routine and emergency incidents.
• Assess risk and prioritise vulnerable individuals.
• Communicate with officers via police radio systems.
• Assist with taking 999 calls and calls from partner agencies.
• Work in a fast-paced environment with potentially distressing situations.
• Accurately record information while multitasking.

Skills

Communication

Attention to detail

Calm under pressure

Active listening

Typing

Multi-tasking

Decision making

Teamwork

Job description

Salary: £33,603 rising to £37,020 per annum + Excellent Benefits including Government Pension

Location: Plymouth, Crownhill OR Police Headquarters, Exeter

Closing Date: 30/09/2026, Midday

Hours per week: This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.

Job Advert Description -

What we are looking for:

We are looking for proactive, resilient and highly organised individuals to join our Resource and Incident Management team. This is a fast-paced and rewarding role where you will play a vital part in supporting frontline policing by managing resources, monitoring demand and helping to coordinate our response to incidents across Devon and Cornwall.

The successful candidate will be confident making decisions, prioritising competing demands and communicating effectively with a wide range of colleagues and stakeholders. You will need to remain calm under pressure, think critically and adapt quickly to changing circumstances while maintaining a high level of accuracy and attention to detail.

Working as part of a supportive and dedicated team, you will receive comprehensive training and ongoing development. No two days are the same, and you will be responsible for ensuring the right resources are deployed to the right place at the right time, helping us deliver an effective and efficient service to our communities.

Emotional resilience, sound judgement and strong problem-solving skills are essential for this role. You will regularly deal with complex, time-critical situations and sensitive information, requiring professionalism, discretion and a commitment to delivering the highest standards of service. This is an excellent opportunity for individuals who thrive in a dynamic environment and want to make a meaningful contribution to keeping our communities safe.

We are looking for flexible individuals who are open to working shifts, including nights, weekends and some bank holidays.

Role Overview

• Starting salary: £40,323 (inclusive of 20% shift allowance)
• Progresses to £44,624 through annual increments and inclusive of 20% shift allowance
• Additional weekend working allowance of up to £2,500 per year (pro rata for part-time staff).
• Must be 18 or over by the start date.

Main Responsibilities

• Deploy police officers to routine and emergency incidents.
• Assess risk, prioritise vulnerable individuals and make informed decisions.
• Communicate with officers via police radio systems.
• Assist with taking 999 calls and calls from partner agencies.
• Work in a fast-paced environment where some situations can be distressing.
• Accurately record information while multitasking.

Skills We Are Looking For

• Excellent communication skills.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Good listening skills.
• Accurate typing and administration skills.
• Multi-tasking
• Decision-making ability.
• Positive attitude and teamwork.

Recruitment Process

1. Registration and eligibility check
2. Situational Judgement Test and Virtual Assessment
3. Application form demonstrating suitability.
4. Shortlisting.
5. Interview.
6. Pre-employment checks:

• Vetting
• References
• Medical assessment
• Right to Work checks

Important Information

• Annual leave is not permitted during the full training period.
• Please read the shift pattern before applying to ensure you will be able to undertake the required shift pattern. The shift pattern is set and there can be no adjustments to this.
• Application closing date shown is 03/09/2026
• Applications are assessed against the Competency and Values Framework (CVF).
• This role is subject to a minimum two-year tenure period. This means that due to the essential training required, successful candidates will be unable to apply for any internal vacancies for a period of two years.
• To complete the situational judgement test and the virtual assessment you will need access to either a laptop or computer. The tests are not compatible with mobile devices i.e. tablet/iPad/mobile phone.
• If you have any queries regarding your application please email:-

Training

External Candidates:

• Initial training consists of 8 weeks at Police Headquarters, Middlemoor, Exeter.
• After this, you will start the RIMO shift pattern.
• You will be assigned a Tutor within Command and Control who will support you through the second phase of your training.
• There is a further 2-week training course at Police Headquarters, Middlemoor, Exeter before returning to Command and Control.
• You must be willing and able to travel to Police Headquarters, Middlemoor, Exeter, regardless of your base station.
• Training dates will be confirmed closer to the time of your conditional offer.
• If you live more than 30 miles from Police Headquarters, Middlemoor, Exeter, you may be eligible for:
• Availability of these travel and accommodation arrangements will be confirmed by the Force.
• No annual leave will be granted for the duration of the training courses due to essential learning. There will be no exceptions to this.

Training courses:

The first training course of 2027 is scheduled to commence on Monday 4 January 2027. Candidates will be progressed onto this intake subject to the successful completion of all required clearances. Once the vacancies for the January intake have been filled, applicants will be placed into a suitability pool, and we will keep them updated with details of future training intake dates throughout 2027.

Training for Successful Internal Contact Officer Applicants:

Contact Officers applying for the role will be required to complete the RIMO training module. The first course is 01/03/2027, with subsequent courses to be confirmed.

Training for Successful Internal non-CRC Applicants:

The full training programme will be required to be completed, as outlined above for External Candidates.

What you get if you join us:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.