Contact Centre Team Lead: Customer Service & Coaching

Pinnacle Group Limited; Chelmsford; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Pension plans

Discounts at retailers

Additional leave

Résumé du poste

Pinnacle Group is seeking a skilled Customer Service Advisor to join our Chelmsford team within Pinnacle Connect, our national 24/7 contact centre. You will support over multiple clients with repairs, emergencies and service queries, delivering professional, empathetic service.

This full-time 37.5 hour role includes shift work across seven days, with early starts and late finishes. Initial 6-month FTC, with potential to become permanent, and a focus on coaching and developing a high-performing

Qualifications

• Experience in a contact centre or customer service environment.
• Willingness to work nights and across seven days.
• Ability to coach and support colleagues.

Responsabilités

• Handle customer enquiries through telephone, email and digital channels.
• Resolve complex customer issues and complaints efficiently.
• Deliver a professional, empathetic, and customer-focused service.
• Ensure customer records are accurately maintained within CRM systems.
• Support Shift Managers with day-to-day operational activities.
• Mentor and onboard new employees.

Connaissances

Customer service

Coaching

Leadership potential

CRM systems

Problem solving

Time management

Team player

Outils

CRM systems

Microsoft Office

Description du poste

Pinnacle Group is seeking a skilled Customer Service Advisor to join our Chelmsford team within Pinnacle Connect, our national 24/7 contact centre. You will support over multiple clients with repairs, emergencies and service queries, delivering professional, empathetic service.

This full-time 37.5 hour role includes shift work across seven days, with early starts and late finishes. Initial 6-month FTC, with potential to become permanent, and a focus on coaching and developing a high-performing