Contact Centre Systems Manager

JR United Kingdom; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading dental group in Leeds is seeking a Dialler Manager to oversee their Connex dialler system. This role involves managing outbound calling campaigns and analyzing data to enhance patient engagement. Join a dynamic team committed to innovation and excellence in patient care.

Benefits

Opportunities for career growth and development

Work in a fast-paced, performance-driven environment

Qualifications

• Proven experience managing a dialler system, ideally Connex.
• Strong analytical and problem-solving skills.
• High attention to detail and organisational ability.

Responsibilities

• Manage and maintain the Connex dialler system, ensuring optimal performance.
• Set up and monitor outbound calling campaigns.
• Analyse call data to inform decisions and improve KPIs.

Skills

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Tools

Connex dialler system

Job description

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Contact Centre Systems Manager, leeds, west yorkshire

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Client:

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Job Type: Full-time, Permanent

About Us:

Yorkshire Dental Suite is a fast-growing, forward-thinking dental group committed to delivering outstanding patient experiences. Our Wortley office is the operations hub for our expanding group, YDS Group, where we drive innovation, efficiency, and growth.

Role Overview:

We are seeking a Dialler Manager with hands-on experience using Connex dialler systems to join our team at our Wortley office. This pivotal role is ideal for someone who understands outbound calling strategies, data management, and campaign optimisation to support lead generation and patient engagement across the group.

Key Responsibilities:

• Manage and maintain the Connex dialler system, ensuring optimal performance.
• Set up and monitor outbound calling campaigns to maximise contact rates and conversion.
• Analyse call data to inform decisions and improve KPIs.
• Coordinate closely with sales, marketing, and front-of-house teams to ensure campaign alignment.
• Troubleshoot system issues and liaise with Connex support when needed.
• Ensure compliance with GDPR and all regulatory requirements related to data and communications.

Requirements:

• Proven experience managing a dialler system, ideally Connex.
• Strong analytical and problem-solving skills.
• High attention to detail and organisational ability.
• Ability to manage multiple campaigns and timelines.
• Excellent communication and stakeholder management skills.

Why Join Us?

• Be part of a dynamic, growing team at the heart of a prestigious dental group.
• Opportunities for career growth and development.
• Work in a fast-paced, performance-driven environment.