Contact Centre Systems Manager

Yorkshire Dental Suite; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading dental group in Leeds is seeking a Dialler Manager to optimize outbound calling strategies and manage the Connex dialler system. This full-time role involves data analysis, campaign management, and collaboration with various teams to enhance patient engagement.

Benefits

Opportunities for career growth and development

Dynamic, growing team environment

Fast-paced, performance-driven workplace

Qualifications

• Proven experience managing a dialler system, ideally Connex.
• Ability to manage multiple campaigns and timelines.

Responsibilities

• Manage and maintain the Connex dialler system.
• Set up and monitor outbound calling campaigns.
• Analyse call data to improve KPIs.

Skills

Analytical Skills

Problem Solving

Attention to Detail

Organizational Skills

Communication

Stakeholder Management

Tools

Connex Dialler Systems

Job description

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Yorkshire Dental Suite provided pay range

This range is provided by Yorkshire Dental Suite. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Yorkshire Dental Suite

Recruitment Director leading strategic talent acquisition in innovative dental brands

Job Type: Full-time, Permanent

About Us:

Yorkshire Dental Suite is a fast-growing, forward-thinking dental group committed to delivering outstanding patient experiences. Our Wortley office is the operations hub for our expanding group, YDS Group, where we drive innovation, efficiency, and growth.

Role Overview:

We are seeking a Dialler Manager with hands-on experience using Connex dialler systems to join our team at our Wortley office. This pivotal role is ideal for someone who understands outbound calling strategies, data management, and campaign optimisation to support lead generation and patient engagement across the group.

Key Responsibilities:

• Manage and maintain the Connex dialler system, ensuring optimal performance.
• Set up and monitor outbound calling campaigns to maximise contact rates and conversion.
• Analyse call data to inform decisions and improve KPIs.
• Coordinate closely with sales, marketing, and front-of-house teams to ensure campaign alignment.
• Troubleshoot system issues and liaise with Connex support when needed.
• Ensure compliance with GDPR and all regulatory requirements related to data and communications.

Requirements:

• Proven experience managing a dialler system, ideally Connex.
• Strong analytical and problem-solving skills.
• High attention to detail and organisational ability.
• Ability to manage multiple campaigns and timelines.
• Excellent communication and stakeholder management skills.

Why Join Us?

• Be part of a dynamic, growing team at the heart of a prestigious dental group.
• Opportunities for career growth and development.
• Work in a fast-paced, performance-driven environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telephone Call Centers

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