Contact Centre Support Worker

Civic Recruitment Limited; Bromley; On-site; GBP 17,000 - 21,000; Part time

Job summary

Civic Recruitment Limited in Bromley is seeking a support professional for a 3-month contract to help manage day-to-day operations at Children’s Contact Centres. The role emphasizes safety, confidentiality, and welcoming environments for children, families and visitors.

The position requires experience in administrative or support roles and DBS clearance; based at Royston/Centre with a fixed weekend schedule. 18 hours weekly across Fridays, Saturdays and Sundays.

Qualifications

• Experience with children, families or social care (desirable).
• Experience in an administrative or support role.
• Experience working in a team and collaborating with external partners.

Responsibilities

• Support the daily operation of Children’s Contact Centres to ensure a safe and welcoming environment.
• Assist in the coordination of contact sessions and centre activities.
• Ensure facilities are prepared and maintained to support service delivery.
• Carry out basic site maintenance and health & safety checks.
• Report faults, risks, or maintenance issues promptly.
• Ensure compliance with health and safety procedures at all times.

Skills

Child welfare experience

Administrative support

Team collaboration

Education

Education: English & Maths

Job description

Bromley, United Kingdom | Posted on 08/06/2026

Job Description

3-month contract position with a local authority

Summary

• This is a 3-month contract position with a local authority, focused on supporting the day-to-day operations of Children's Contact Centres. The role is crucial in ensuring a safe, secure, and welcoming environment for children, families, and visitors. It contributes to the effective delivery of contact services while upholding high standards of safety, confidentiality, and professional practice.

Responsibilities

• Support the daily operation of Children's Contact Centres to ensure a safe and welcoming environment.
• Assist in the coordination of contact sessions and centre activities.
• Ensure facilities are prepared and maintained to support service delivery.
• Carry out basic site maintenance and health & safety checks.
• Report faults, risks, or maintenance issues promptly.
• Ensure compliance with health and safety procedures at all times.

Requirements:

Essential Experience Required

• Experience working with children, families, or within a social care setting (desirable).
• Experience in an administrative or support role.
• Experience working in a team and collaborating with external partners.

Essential Qualifications Required

• Good standard of education, including English and Maths (or equivalent).
• Relevant training or qualifications in childcare, social care, or safeguarding (desirable).

Additional Information

• Working hours: 18 hours per week.
• Location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS, United Kingdom.
• Hours: 2:00 - 6:00 on Fridays and 9:00 - 5:00 on Saturdays and Sundays. This schedule is non-negotiable.
• The successful candidate will primarily be based at Royston Children's Contact Centre, not at the Civic Centre.
• DBS required.
• We operate on a bi-weekly schedule.