Contact Centre Sales Advisor - Glasgow

Sky UK Limited; Glasgow; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid after training

Sky TV & product discounts

Private healthcare

Pension & Life Assurance

Gym discounts

Job summary

Sky UK Limited in Glasgow is seeking a Contact Centre Sales Advisor to handle inbound calls from existing customers considering cancelling or upgrading Sky services. The role offers 37.5 hours per week with shifts across 8am–8pm and a hybrid pattern after a 7-week training period.

You will be trained in Sky products through face-to-face sessions, with a strong focus on selling the best possible packages while delivering exceptional customer service.

Qualifications

• Must be highly sales-driven with a strong customer focus.
• Ability to listen actively, understand needs and propose best-fit Sky packages.
• Comfort working in a target-based environment.

Responsibilities

• Handle inbound calls from existing customers considering cancelling Sky service.
• Build rapport and identify customer needs to offer suitable packages.
• Work in a target-based environment.
• Set shifts include evenings and weekends; up to 5 hours overtime per week may be banked for time off.

Skills

Results-oriented

Rapport building

Needs analysis

Creative problem solving

Eagerness to learn

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Start Date: 11th January 2027
• Salary: £26,428 per annum
• Site: Sky, 55 Douglas Street, Glasgow, G2 7NP
• Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am – 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £26,428 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What you’ll do:

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max10 times per year) and bank this time to take back as extra time off

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

What you’ll bring:

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits.Here’s a taster:

Individual Lifestyle

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family

Health and wellbeing

• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme

Financial wellbeing

• Sky pension plan and Life Assurance
• Long service awards

Where you’ll work:

Our Glasgow contact centre is on Douglas Street - getting here is easy with great transport links. Onsite you’ll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee.

Inclusion:

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.