Contact Centre Sales Advisor - Cardiff

Sky; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Discounted broadband

Sky Glass and mobile

Cashback and retailer discounts

Discounts for friends and family

Private healthcare and Digital GP via

Dental and other healthcare options

Subsidised onsite gym and discounts on

Cycle to work scheme

Sky pension plan and Life Assurance

Long service awards

Job summary

Sky in Cardiff is seeking a Contact Centre Sales Advisor to join our hybrid Cardiff contact centre, earning £26,428 per year with on-target incentives. You will handle inbound calls from existing customers considering cancelling, listen to their needs, and offer the best Sky package.

Training is thorough: a 7-week program delivered face-to-face in the office, 9am-5pm, with no holidays during the period. Join a fast-paced team where you can excel in sales, build rapport with customers, and grow

Qualifications

• Results-oriented with a strong enthusiasm for sales.
• Exceptional at building rapport and connecting with people.
• Skilled at identifying and addressing customer needs.
• Creative in solving problems.
• Eager to acquire new skills and knowledge.

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand needs and offer suitable packages.
• Work in a target-based environment.
• Your shifts: 37.5 hours per week across Mon-Sun with varied patterns; overtime may be available.

Skills

Results-driven sales

Rapport building

Customer needs identification

Creative problem solving

Eager to learn

Job description

Contact Centre Sales Advisor - Cardiff

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Start Date: 11th January 2027
• Salary: £26,428 per annum
• Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ
• Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Job Description

Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £26,428 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What You'll Do

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

Training and Development

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

What You'll Bring

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits

Individual Lifestyle

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family

Health and wellbeing

• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme

Financial wellbeing

• Sky pension plan and Life Assurance
• Long service awards

Where You'll Work

Your base site will be in Cardiff, you’ll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

Inclusion

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.