Contact Centre Sales Advisor - Cardiff

Sky Group; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Discounts on Sky products

Cashback & retailer discounts

Private healthcare

Cycle to work

Pension plan

Life Assurance

Long service awards

Gym subsidies

Job summary

Sky is hiring a Contact Centre Sales Advisor in Cardiff to handle inbound calls from existing customers considering cancellations and to offer tailored Sky packages. The role operates in a target-driven environment with a 37.5-hour week and shifts including evenings and weekends.

After a 7-week in-office training, the position moves to a hybrid pattern, combining office and home working. The base salary is £26,428 per year with incentives that can add around £4,900 on average.

Qualifications

• Results-oriented with a strong enthusiasm for sales.
• Exceptional at building rapport and connecting with people.
• Skilled at identifying and addressing customer needs.
• Creative in solving problems and eager to learn new skills.

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand needs and offer the most suitable packages.
• Work in a target-based environment.
• Work 37.5 hours per week with varied shift patterns, including evenings and weekends.

Skills

Sales oriented

Rapport building

Needs discovery

Problem solving

Willing to learn

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Start Date: 11th January 2027
• Salary: £26,428 per annum
• Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ
• Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am – 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £26,428 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What you’ll do

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

Training and Development

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

What you’ll bring

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster:

Individual Lifestyle

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family

Health and wellbeing

• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme

Financial wellbeing

• Sky pension plan and Life Assurance
• Long service awards

Where you’ll work:

Your base site will be in Cardiff, you’ll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

Inclusion:

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

There’s more to our work than work. We’ve built an inclusive culture where we can learn from each other and innovate together. There’s plenty of opportunities for you to explore what you’re passionate about.