Contact Centre Sales Advisor

TN United Kingdom; York; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join a not-for-profit organization focused on member satisfaction and healthcare excellence. This exciting role involves engaging with existing and potential members, providing them with valuable insights into our services. You'll thrive in a dynamic environment, utilizing your strong communication and sales skills to deliver exceptional member experiences. With a supportive team and opportunities for professional growth, this position offers a competitive salary, bonuses, and a comprehensive benefits package, including hybrid working options after your probation period. If you're ready to make a difference and excel in a rewarding career, we want to hear from you!

Benefits

Up to 35 days holiday

Hybrid working options

Free annual health assessment

Free onsite car parking

Pension with employer contributions

Employee Assistance Program

Cycle to work scheme

Free onsite gym

Extensive Rewards Package

In-role progression opportunities

Qualifications

• Strong communication skills and excellent telephone manner are essential.
• Ability to work in a sales-driven environment with a focus on quality.

Responsibilities

• Engage with potential and existing members through warm calls, explaining product benefits.
• Promote services using interpersonal skills to secure new business and member loyalty.

Skills

Effective questioning

Active listening

Sales skills

Strong communication

Negotiating skills

Self-motivation

Professionalism

Resilience

Job description

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It's never been a better time to join Benenden Health. We're a not-for-profit business focusing on doing the best for all our members. Right now, we're working hard to make Benenden Health less of a well-kept secret and more of a Healthcare provider of choice.

Benenden Health has exciting opportunities within its membership team, based in York, joining potential members and retaining existing members, with the o pportunity to earn bonus up to £4k per annum on top of your £26k basic wage.

You’ll be working on the telephone with the enthusiasm to deliver results in a dynamic and changing work environment. The ideal candidate will have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.

This role is essential to the successful journey of our members and the future of our outstanding business.

These positions are full time working 37.5hrs per week 9am 5pm Monday to Friday, based in our York office. Hybrid working is available after a successful probation periodwith the first 6 months fully office based.

A full induction programme and ongoing training will provide you with an extensive knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks of full-time training Monday to Friday, 9am-5pm, starting on Monday 23 rd June 2025 until Friday 1 st August 2025.

You must be available for the whole training period and have no annual leave during this time.

You will speak to new and existing members through warm inbound and outbound calls (no cold calling) by explaining the benefits of our products and services.

In line with company core values, you will promote services using your interpersonal skills and training, helping potential and existing members to understand the benefits of membership to secure new business and member loyalty. You will show genuine interest, respect, and care to establish trust and build rapport.

You will take responsibility for identifying your own performance and coaching requirements to enhance personal performance and development.

You will work effectively individually and as part of a team striving to deliver an excellent member experience.

We are looking for applicants with:

• Effective questioning and active listening skills.
• Enjoy working in a sales driven environment with a focus on quality.
• Self-motivated, professional, and resilient.
• Excellent telephone manner and the ability to think on your feet.
• Adept at presenting sales information in a concise manner
• Capacity to perform with a high degree of accuracy.
• Enthusiastic, dynamic, and positive attitude.
• Strong negotiating and influencing skills.

If you are hardworking, confident and thrive off a challenge, we want to hear from you.

• Competitive potential bonus earnings
• Up to 35 days holiday including bank holidays
• Opportunity for hybrid working/York office working
• In-role progression available through Development Matrix Scheme
• Free annual Benenden Prevention Plus health assessment
• Free onsite car parking and electric car charging
• Pension with up to 10% employer contributions
• Extensive Rewards Package
• Employee Assistance Program
• Excellent training and career progression opportunities
• Cycle to work scheme
• Supporting local charities
• Free onsite gym

For further information on this role, please refer to the Role Profile.